Residential Installation Dispatcher
Join One of BC’s Most Trusted Home Comfort Teams
Are you a confident, organized, self-driven professional who thrives in a fast-paced environment where customer experience, teamwork, and high standards come first?
If you are motivated by results, committed to doing what’s right, and energized by supporting a high-performing installation team, Gandy Installations wants to meet you.
Who We Are
Since 1957, Gandy Installations has grown to become one of BC’s largest and most trusted HVAC contractors. Our success comes from living our Core Values every day and delivering an “over-the-top” 5-star experience to every customer. We take pride in our work, adapt quickly in a changing industry, and genuinely care about our customers and each other.
What This Role Is All About
As our Residential Installation Dispatcher, you play a pivotal role in creating a seamless installation experience for our customers. You are the connective point between our Install Manager, install teams, homeowners, and internal departments—ensuring every job is ready, organized, and set up for success.
This role is perfect for someone who enjoys coordinating moving parts, influencing outcomes, and supporting a team to exceed customer expectations.
Key Responsibilities
Put the Customer First
- Build strong rapport with homeowners to ensure confident, informed, and positive installation experiences.
- Maintain professional, proactive communication so customers feel valued, supported, and excited to work with us.
- Partner with colleagues across departments—treating every internal team member as a customer you support.
Take Pride in Your Work
- Schedule and dispatch residential installations efficiently and accurately.
- Ensure all documentation, permits, parts, and equipment are prepared ahead of each job.
- Support accurate, timely completion of installation paperwork.
- Maintain high standards of organization, professionalism, and follow-through.
Be Passionate & Be Adaptive
- Collaborate with the Install Manager and install teams to keep workflows smooth, efficient, and high-quality.
- Identify and communicate opportunities to improve the customer journey or internal processes.
- Embrace change, evolving technology, and new methods that make us better.
Have Integrity
- Follow through on commitments—if you say you will do it, you do it.
- Make decisions with the customer’s best interest in mind, even when it requires extra steps.
- Take ownership of mistakes with honesty and a solutions-focused attitude.
What You Bring
- Fluent in English, with strong verbal and written communication skills.
- Detail-oriented and highly organized, with an ability to manage multiple priorities at once.
- Customer-service experience—bonus if you have dispatch or coordination experience.
- Strong decision-making skills and the confidence to support both customers and teammates.
- Proficiency with Excel and/or QuickBooks is an asset.
- A commitment to professionalism, high standards, and living our Core Values every day.
Why You’ll Love Working at Gandy
At Gandy Installations, you’ll join a supportive, passionate team that takes pride in delivering exceptional customer experiences. We believe in investing in our people and creating an environment where you feel valued and excited to come to work.
We offer:
- Competitive compensation
- Comprehensive group medical and dental benefits
- Tuition reimbursement to support your professional growth
- Opportunities to develop your skills in a collaborative, encouraging environment
- A fun, inclusive office culture built on trust, teamwork, and integrity
Ready to Join a Company That Values Your Growth, Passion, and Commitment to Excellence?
We’re excited to learn more about you.
Apply today with your resume and cover letter.
Job Types: Full-time, Permanent
Pay: $21.00-$26.00 per hour
Benefits:
- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
Education:
- Secondary School (preferred)
Experience:
- Administrative Assistants & Receptionists: 2 years (preferred)
- Dispatcher: 1 year (required)
- Customer service: 2 years (required)
Work Location: In person
