Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset.
At AAG, we’re continuing to grow and shape the future of the automotive industry. We’re currently hiring a Sales Receptionist to join our team at Bank Street Toyota.
At Bank Street Toyota, we’re proud to represent one of the most trusted and recognized automotive brands in the world. Our dealership combines Toyota’s reputation for quality and innovation with a workplace culture that values collaboration, growth, and exceptional customer care.
Responsibilities
- Collect sales and service receipts, cross-reference with the POS machine breakdown to ensure accuracy, and pass them to parts for reconciliation.
- Receive and stock new vehicles, manage keys, and stock tags for both new and used vehicles.
- Perform various tasks to support the service and sales departments.
- Answer calls for both service and sales departments, directing them to the appropriate person or taking messages as needed.
- Address any issues or complaints by bringing them to a service advisor or manager for resolution.
- Log all call details and customer feedback in the Excel spreadsheets.
- In the afternoon/evening report, include a detailed list of answered or unanswered calls, along with the caller's feedback.
Qualifications
- Previous experience in an administrative role
- Deep passion and interest in human centered customer experiences
- High attention to detail and able to work with minimal supervision
- Comfort working with all levels of staff and customers
- Strong verbal and written skills and proficiency in English
Proficient in Microsoft Office Applications (Excel, Word, Outlook)
Pay: $20.00 per hour
Benefits:
- Extended health care
- Paid time off
Education:
- Secondary School (preferred)
Experience:
- Customer Service: 2 years (preferred)
Language:
- French (preferred)
- English (required)
Work Location: In person
