Visionpool Business Services Guidewire Business Analyst to provide business analysis services for a timeboxed (10 business weeks) T&M effort to assess the current Guidewire Billing Center implementation, with a focus on identifying the root causes of operational challenges, evaluating the effectiveness of existing business processes, and recommending opportunities to improve automation, efficiency, and alignment with Guidewire best practices. THIS IS A SHORT TERM OCNTRACT FOR 10 WEEKS
The assessment will include, but is not limited to, the following areas:
Establish a common understanding of the end-to-end delinquency lifecycle across business and technical stakeholders, including process ownership, business rules, and system interactions.
Review the Three Pay payment plan and delinquency process to identify opportunities to improve customer outcomes, operational efficiency, and alignment between customer equity positions and delinquency actions.
Review end-to-end billing payment processes and controls to identify opportunities to improve payment reliability, monitoring, reconciliation, operational efficiency, and the prevention of avoidable delinquency activity.
Deliverables :
This engagement is expected to produce the following deliverables:
A implementation roadmap of short-, medium-, and long-term initiatives to improve operational efficiency, reduce manual effort, and enhance the overall effectiveness of the Billing Center solution.
Qualifications:
Advanced knowledge of techniques in eliciting requirements, including business, technical, nonfunctional, security, and testing requirements.
