About Fern
Fern Resort has been growing since it began in 1895. Celebrating 131 years, the Fern Resort experience is about enjoying yourself the way you did when you walked through mud puddles in bare feet as a child. Fern sets an atmosphere that allows the guest to be true to oneself. Fern Class is providing a world-class experience that is not stuffy but based on a set of values that are geared towards fun and entertainment.
As staff of Fern Resort you will be a major part of this atmosphere, providing Fern Class service and ensuring every point of contact with the guest is done so in a fun and upbeat manor that reflects the Fern Resort values. Comfortable. Friendly. Fun. High-Quality. Safe. Professional. Clean.
This is an existing position
All responses are not AI generated
About the Role
Night Office Front Desk
Reporting to the Duty Manager, the Night Office is responsible for ensuring the areas of resort are running smoothly and that the staff and guests are comfortable during the night by checking all guest, staff and maintenance areas, answering phones and doing office duties.
Responsibilities:
- Arrive punctually in the proper clean and pressed uniform
- Knowledge of the computer system for basic services such as checking in/out guests, registering guests, troubleshooting system errors and manually changing the days date forward every night
- Knowledge of the resort operations and layout, amenities and general resort policies
- Respond to any guest questions or concerns
- Completing facility rounds every hour to ensure the property and fire alarm systems are in working order and required areas remained locked until the morning
- Answer all phone calls that may come and record any staff absence calls throughout night
- Ensuring all required areas are unlocked in the morning
- Relay any messages or concerns to the management upon their arrival in the morning
Job Specification:
- Strong adaptability and problem solving abilities is a must
- Customer service experience and computer knowledge an asset
- Reliability is a must
- Criminal reference check is required
- Shifts are 11 pm- 7 am and 12 am- 8 am
Fern Resort is an equal opportunity employer. Job plans for accessibility accommodation will be created when needed.
Job Type: Full-time
Pay: $17.60 per hour
Benefits:
- Company events
- Discounted or free food
- On-site parking
Application question(s):
- This is a Full Time position are you able to commit to 40 hours per week
- Do you live within 30km of Ramara?
- Fern Resort is open 365 days per year. You must be able to commit to working weekends and statutory holidays.
Work Location: In person
