We are seeking an experienced and motivated leader to join our veterinary hospital as a Veterinary Client Services & Operations Supervisor. This is a blended role that combines client service excellence, floor supervision, team leadership, and administrative support to the General Manager.
The successful candidate will have a proven track record of supervising or managing employees, coordinating daily operations, and fostering a positive, accountable workplace culture while delivering exceptional service to clients and patients.
ABOUT THE ROLE
As the Veterinary Client Services & Operations Supervisor, you will play a key role in ensuring the smooth operation of the hospital. You will lead front-end client service functions, support daily workflow throughout the hospital, assist with employee supervision, and provide administrative support to the General Manager.
KEY RESPONSIBILITIES
Client Services Leadership
- Lead and support the reception team in delivering exceptional client experiences.
- Manage appointment flow and client communications.
- Address and resolve client concerns professionally and effectively.
- Ensure scheduling, billing, and record management processes are accurate and efficient.
Team Supervision & Floor Operations
- Supervise daily hospital workflow and coordinate activities between departments.
- Provide day-to-day guidance, coaching, and support to team members.
- Assist with employee onboarding, training, and performance development.
- Monitor staffing needs and assist with schedule coordination.
- Support accountability and adherence to hospital policies and procedures.
- Identify workflow challenges and implement practical solutions.
Administrative Support to the General Manager
- Prepare reports, spreadsheets, and administrative documentation.
- Support inventory management and purchasing processes.
- Assist with team communications, meetings, and training initiatives.
- Assist with policy implementation and quality improvement projects.
QUALIFICATIONS
Required
- Minimum 3 years of customer service experience.
- Minimum 2 years of supervisory, team lead, management, or employee coaching experience.
- Demonstrated ability to lead, motivate, and support a team.
- Strong conflict resolution and problem-solving skills.
- Excellent customer service and communication abilities.
- Strong organizational and time-management skills.
- Proficiency with Microsoft Office.
Preferred
- Minimum 3 years of experience in a veterinary clinic or animal health environment.
- Experience managing schedules, staffing, or workflow coordination.
- Experience participating in recruitment, onboarding, or performance management.
- Knowledge of veterinary medical terminology.
- Experience supporting business operations or administration.
WHAT WE OFFER
- Competitive compensation based on experience and leadership background.
- Comprehensive benefits package including employer-matched RRSP program, health and dental benefits, disability insurance, continuing education allowance, employee discounts on products and services.
- Employee pet care discounts.
- Continuing education and professional development opportunities.
- Supportive leadership team and collaborative culture.
TO APPLY
Please submit your resume and cover letter outlining your supervisory experience, leadership accomplishments, and veterinary or client-service background.
Join our team and help lead a hospital culture focused on exceptional patient care, outstanding client service, and team success.
Pay: $20.00-$30.00 per hour
Experience:
- supervisory, team lead, management, or employee coaching: 2 years (required)
- customer service: 3 years (required)
- veterinary clinic or animal health environment: 3 years (preferred)
Work Location: In person
