Job Description:
At Mount Royal University, our vision is to foster a safer university community built on trusting relationships. Security Services operates 24 hours a day, 365 days a year, providing an essential service that protects the people and property of our campus. Our team relies on a modern, integrated approach to safety and support, which includes specialized training in trauma-informed care, threat pattern recognition, mental health/distress line support, and crisis intervention.
We are looking for dedicated individuals who embody our core values of Integrity, Respect, Professionalism, and Accountability. In this role, you will engage with the community through diverse patrol modes (foot, bike, and vehicle) and utilize smart safety tools, advanced camera systems with AI analytics, and modern push-to-talk communications. From rapid emergency response and incident reporting to collaborating on proactive safety plans with our Safety Program Manager, our representatives are on the front lines of building a safer, more resilient campus community.
Reporting to the Security Supervisor, the Security Representative will perform a broad range of security-based customer service, including public safety related duties to safeguard the staff, students, and public who access the Mount Royal University Campus, and protection of physical assets. Working as a member of the security team on shift, the Security Representative will perform a range of security and patrol tasking activities.
A key focus of the Security Representative is to deliver customer focused services, act as a first responder to accidents on campus, act as Security Dispatch, assist with emergency evacuations as well as maintain a safe environment using electronic monitoring equipment and physical patrols of the University campus. Other major responsibilities include conducting investigations, interviewing, report writing, taking statements, and handling evidence.
This is a full-time position working an averaging work week of eight to twelve hour shifts on a rotational basis. This position involves a considerable amount of standing and walking.
- Patrol the Mount Royal University campus by foot or vehicle in all lighting and weather conditions
- Provide customer service all persons using University facilities which includes providing information, directions and responding to complaints
- Liaise with individuals, organizations, groups on campus to promote safety and security awareness
- Recognize and investigate all incidents, unusual occurrences, suspicious persons and safety concerns
- Conduct basic investigations including interviews, statements, surveillance, and recovery of property
- Write reports and maintain timely and accurate notes on incidents
- Provide first line response to security emergencies and act as key link to the dispatch centre
- Assess incident scene and recommend assistance from external agencies such as EMS, Calgary Police, and Fire department
- Provide first aid as necessary including the use of AED and Naloxone
- Operate central dispatch centre and act as central dispatch office on a rotating basis
- Monitor, assess, record, and respond appropriately to all alarms including fire systems, alarm systems, and CCTV systems
- Control access to buildings and properties on the Mount Royal University campus
- Minimum one year post-secondary certificate/program completion
- An understanding of the Canadian legal system is required
- Security License through the Government of Alberta is required
- CPR and First Aid certificate is required
- Class 5 Alberta Driver's License and clean drivers abstract is required
- Minimum 6 – 12 months of related security or law enforcement experience
- Must have prior experience working in a customer service position
- Ability to remain calm under pressure
- Demonstrated strong interpersonal, communication, and written skills
Closing Date: June 15, 2026
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 1234, CV.pdf).
