Are you looking for a sales opportunity that doesn't rely on showroom traffic?
Concept Ford is seeking a Customer Loyalty Manager to help grow our business by working with our existing customer base. This role focuses on customer retention, lease maturities, finance-end contracts, service drive opportunities, trade acquisition, and equity mining.
Unlike traditional sales positions, you won't be waiting for walk-in customers. You'll work from an established portfolio of customers and opportunities generated through our service department, CRM, lease portfolio, and marketing campaigns.
This is an excellent opportunity for a motivated individual who enjoys relationship building, customer retention, and creating their own success.
WHAT YOU'LL DO
- Manage and grow relationships with existing customers
- Identify upgrade, trade-in, lease renewal, and finance-end opportunities
- Work closely with our service department to generate vehicle sales opportunities
- Conduct proactive customer outreach through phone, email, text, and CRM campaigns
- Maintain customer follow-up and activity records
- Deliver an exceptional customer experience
WHAT WE'RE LOOKING FOR
- Strong communication and relationship-building skills
- Self-motivated and organized
- Comfortable with phone, email, text, and customer outreach
- Automotive sales, business development, or customer service experience is an asset
- CRM experience is an asset
COMPENSATION
- Base salary
- Commission and performance-based earnings
- Monthly volume bonuses
- Additional incentive opportunities
- Customer satisfaction rewards
WHY CONCEPT FORD?
- Established customer portfolio
- Busy service department creating ongoing opportunities
- No reliance on showroom traffic
- Strong dealership reputation and customer base
- Ongoing support and training
- Significant earning potential
If you're looking for a role where you can build relationships, create opportunities, and control your own success, we'd love to hear from you.
Apply today and become part of the Concept Ford team.
Pay: $41,732.46-$150,000.00 per year
Benefits:
Work Location: In person
