Customer Care & Dispatch Specialist
$50,000 to $60,000 per year + performance incentives
Full-time
Vancouver, BC (in person)
Join a growing team where your work really matters
You will be the friendly voice our customers hear first and the person who keeps our technicians moving and our days running smoothly. If you love helping people, staying organized, and solving problems on the fly, this role was made for you.
What you'll do
- Answer incoming calls and online requests, and make every customer feel taken care of from "hello."
- Schedule and dispatch technicians based on priority, location, and skillset to keep the day on track.
- Keep customers in the loop, including a quick call before the technician arrives.
- Handle questions and the occasional complaint with patience and a cool head.
- Promote our membership plans and follow up with past customers and open estimates to help the business grow.
What we're looking for
- A warm, clear communicator who is comfortable on the phone.
- Organized and detail-oriented, able to juggle schedules without dropping a ball.
- A calm problem-solver who stays steady in a fast-paced environment.
- A team player who enjoys working closely with technicians and managers.
- Eager to learn and grow through our coaching and training program.
Previous customer service, dispatch, or scheduling experience is a plus, but the right attitude matters most. We will train you on the rest.
What you'll get
- Annual salary of $50,000 to $60,000, plus performance incentives.
- Extended health benefits after your probation period.
- Paid breaks and a supportive, structured schedule.
- Hands-on training, coaching, and a clear path to grow with us.
- A spot on a friendly, fast-expanding team that invests in its people.
Ready to be the heartbeat of our service team? Apply today and let's talk.
#INDBC
Pay: $50,000.00-$60,000.00 per year
Experience:
- Customer service/dispatch/scheduling: 1 year (preferred)
Work Location: In person
