Job Summary:
We are looking for an experienced and motivated Automotive Service BDC .This role is essential in driving customer engagement, generating qualified leads, and supporting the service department. The ideal candidate is a strong communicator, team leader, and results-oriented professional and improve department performance.
Key Responsibilities:
- Handle inbound calls with a heavy focus on making outbound calls.
- Sending and responding to texts and emails.
- Responding to online service inquiries in a professional and timely manner.
- Schedule service appointments and follow up with customers to confirm bookings, remind them of upcoming appointments.
- Maintain consistent communication with customers regarding service needs, maintenance recommendations, recalls, and dealership promotions.
- Ensure all customer interactions are accurately documented in the dealership CRM and BDC systems.
- Work closely with Service Advisors and the Service Department to ensure smooth appointment coordination and accurate transfer of customer information.
- Assist with outbound campaigns for declined work, overdue maintenance, seasonal tire programs, recalls, and customer retention initiatives.
- Provide exceptional customer service by addressing inquiries, concerns, and escalated issues in a professional and efficient manner.
- Stay informed on dealership services, promotions, and processes to effectively answer customer questions and maximize appointment opportunities.
Pay: This position offers a base salary and bonus structure.
Qualifications:
- 1–3 years of experience in a BDC, automotive call center.
- Excellent written and verbal communication abilities.
- Familiarity with CRM systems
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering outstanding service.
- Automotive dealership experience preferred.
- Must be able to work evenings and weekends (rotating schedule)
Build your future!
This is more than a job—it’s a place where ambition meets opportunity and careers take off. We offer:
- Premium compensation packages
- Comprehensive benefits plan
- Exclusive Vehicle Purchase Program
- Parts & Service Discounts
- Employee recognition, team gatherings, and many delicious perks.
- Employee referral program
- Free onsite parking
Career growth is a shared commitment. We provide the training, development, and internal opportunities to help our people move forward—and we invite you to share your goals and aspirations. When you do, we commit to helping pave the path you want and turning ambition into opportunity.
If you're a driven leader who thrives in a customer-centric, fast-paced environment, we invite you to join our team and help us take our BDC operations to the next level.
Job Type: Full-time
Pay: $36,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Store discount
Application question(s):
- What Dealer Management System have you used in the past?
Experience:
- BDC/Automotive Call Center: 2 years (required)
Location:
- North York, ON (required)
Work Location: In person
