Ironclad Properties Inc. specializes in residential property management across Canada, delivering fresh, modern designs that provide an affordable luxury experience for our tenants. Built on a foundation of trust, honesty, integrity, and industry excellence, we are committed to fostering a culture of teamwork, innovation, and creativity. With steady year-over-year growth, we create meaningful opportunities for advancement and personal development, empowering our employees with the autonomy to drive their own success. We offer competitive compensation based on experience, a supportive team culture, and a role where your leadership directly impacts both resident experience and asset performance.
We are seeking a Resident Manager who will be responsible for the day-to-day management and operation of assigned residential property. This role oversees leasing activities, resident relations, and site administration to ensure a safe, well-maintained, and professionally managed community. This position is being offered on a 6-month term and will be located at our beautiful new building in the Orleans area of Ottawa.
Key Responsibilities:
- Coordinate and facilitate resident move-ins and move-outs, ensuring a positive and efficient experience.
- Conduct suite inspections before and after tenancy, documenting deficiencies and coordinating required follow-up.
- Provide exceptional customer service by responding to resident inquiries, concerns, and requests in a professional and timely manner.
- Build positive relationships with residents and promote a welcoming, respectful community environment.
- Collect rent, monitor tenant accounts, and follow up on outstanding balances and arrears in accordance with company procedures.
- Maintain accurate tenant files, lease documentation, and property records.
- Maintain a clean, organized, and professional leasing office and administrative workspace.
- Oversee the day-to-day maintenance and appearance of the property, ensuring a safe, clean, and well-maintained environment.
- Work closely with the Maintenance team to prioritize, monitor, and ensure the timely completion of work orders and maintenance requests.
- Track preventative and reactive maintenance activities and communicate maintenance priorities as required.
- Coordinate cleaning contractors, vendors, and service providers to ensure company standards are maintained.
- Ensure the property's curb appeal, common areas, amenities, and exterior grounds are maintained to a high standard.
- Conduct regular property inspections, including monthly inspections and annual comprehensive building inspections.
- Monitor property operations to ensure compliance with company policies, building standards, health and safety requirements, and applicable legislation.
- Collaborate with Head Office departments, including Operations, Leasing, Maintenance, and Accounting, to support efficient property operations.
- Perform other related duties and responsibilities consistent with the scope and level of the position.
Qualifications and Skills:
- Minimum of 2 years of experience in residential property management or a related role.
- Proven experience in leasing, tenant relations, property operations, and coordinating vendors and on-site service providers.
- Strong understanding of residential tenancy practices, lease administration, and customer service principles.
- Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
- Strong written and verbal communication skills with the ability to build positive relationships with residents, contractors, and internal stakeholders.
- High level of professionalism, discretion, and sound judgment when handling confidential or sensitive matters.
- Strong problem-solving and conflict resolution skills with the ability to address resident concerns effectively and professionally.
- Ability to coordinate maintenance activities, vendors, and competing operational priorities in a fast-paced environment.
- High attention to detail with the ability to maintain accurate records, documentation, and tenant files.
- Proficiency with property management software (Yardi experience is considered an asset) and Microsoft Office applications.
- Ability to work independently while contributing effectively within a collaborative team environment.
- Valid Class 5 driver's licence and access to a reliable vehicle is considered an asset, based on operational requirements.
At Ironclad Properties, our people are our greatest asset. We provide a Total Rewards package designed to enhance well-being, financial security, and career development. Our benefits focus on physical, mental, and emotional wellness, while our flexible, people-first approach helps employees balance work and life. Competitive compensation, RRSP/DPSP matching, performance-based bonuses, company-wide profit reward contributions, ongoing learning, mentorship, and meaningful opportunities enable team members to advance and thrive.
Ironclad is an equal opportunity employer dedicated to diversity and inclusion. Learn more about our vision and the opportunities available at our website. If this position aligns with your skills and goals, we encourage you to apply; only selected candidates will be contacted.
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