The Kincardine Family Health Organization is currently accepting resumes for the following part time position:
Position Summary
The Kincardine Family Health Organization is a group of family physicians who work together to provide access to primary care to our community. The role of a family practice Reception staff person is to coordinate patient and physician schedules, practice invoice collection, file management, completing forms, processing third-party and uninsured billings and general administrative and office organization.
Here’s what you will be doing:
- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
- Greet patients upon arrival, register the patient and confirm demographic information is current (address, phone number, consent to leave messages, OHIP information)
- Schedule appointments for patients based on physician availability and scheduling preferences
- Provide patients with forms as well as copies of relevant office policies
- Process payments from patients for co-pays and uninsured visits
- Maintain update-to-date patient electronic medical record (EMR)
- Call patients to remind them of upcoming appointments and to help the patient coordinate/navigate testing for off-site services (i.e. lab)
- Provide patients with support and guidance as needed
- Significant amounts of multi-tasking and interruptions
- Other duties and responsibilities as determined and communicated
Education and Experience
- Completion of Ontario Secondary School Diploma
- Previous experience working in an interdisciplinary environment
- Previous EMR experience preferred (Telus – PS Suite)
- Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
Knowledge and Skills
- Solid problem-solving skills
- Ability to exercise sound judgement
- Strong computer skills to facilitate the use of electronic medical records
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Proficient time management, interpersonal, and communication skills
- Ability to work independently and cooperatively in a busy multidisciplinary team
- Exercise professionalism always
Overview
A typical workday may consist of up to a seven (7) hour day, with 30-minutes unpaid for lunch. Schedules will vary but practice business hours are normally from 8:30am to 4:00pm Mondays to Thursday. Approximately 20-25 hours per week of admin support estimated.
Pay $25/hour
Interested applicants are encouraged to forward their cover letter, and resume to the attention of:
Chrystel Murphy, Clinic Manager
Hawthorne Community Clinic
1201 Queen Street
T: 519-396-4300 ex125
E: [email protected]
No agency or phone calls please. Only those applicants under consideration will be contacted. We do not provide confirmation emails acknowledging receipt of documents. Applicants must be legally entitled to work in Canada at time of submission of interest. The organization is an equal opportunity employer.
Pay: $25.00 per hour
Work Location: In person
