Overview
At Chau Cafe we serve our community with wellness-oriented Vietnamese cuisine alongside offerings of specialty coffee and house-made drinks. Everything we do is done with intention, sourcing ingredients and utilizing every part of it to provide a healthful and sustainable meal.
Chau Cafe is the latest restaurant concept from the Huynh family, with the family serving Vancouver since 1978. Exceptional hospitality is at our core with a team of industry veterans who love to serve our community.
We are seeking an experienced Restaurant Supervisor to lead our team and be hands-on with day to day operations. The ideal candidate will possess strong leadership skills, a passion for food service and customer service, and a comprehensive understanding of restaurant management. This role offers an exciting opportunity to manage a vibrant team, ensure exceptional customer experiences, and uphold the highest standards of food safety and hospitality. Experience with specialty coffee would be a huge benefit.
Duties
- Supervise daily restaurant operations to ensure quality standards are met.
- Manage staff training to build a motivated and efficient team.
- Use POS systems such as Toast POS for accurate cash handling and transaction processing.
- Ensure compliance with food safety regulations and maintain cleanliness in kitchen, service and dining areas.
- Monitor inventory levels, place orders for supplies, and manage standards for quality control.
- Lead customer service initiatives to enhance guest satisfaction and handle any complaints or concerns professionally.
- Ensure smooth coordination between front-of-house and kitchen staff.
- Implement operational policies related to food safety, alcohol service (if applicable), and overall restaurant standards.
- Communicate goals, updates, and training on new procedures or menu items.
- Maintain a welcoming environment that promotes teamwork, leadership, and excellent service.
Requirements
- Proven experience in restaurant management with strong supervisory skills; prior experience in hospitality or food service is essential.
- Familiarity with POS systems and cash handling.
- Demonstrated leadership abilities with experience in team management and training new employees.
- Excellent customer service skills with a focus on hospitality excellence.
- Understanding of food safety regulations and proper food handling practices.
- Experience in managing restaurant operations within the food industry is required; barista experience is a huge plus.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to lead by example, motivate staff, and foster a positive work environment. This position offers an engaging work environment where leadership qualities are valued along with a passion for delivering outstanding dining experiences. We seek dedicated professionals eager to contribute their expertise to our thriving restaurant team.
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Experience:
- Supervising: 1 year (required)
Language:
Licence/Certification:
- Food Safety Certification (preferred)
- Serving It Right (preferred)
Work Location: In person
