About Pearl®
For over 28 years, Pearl® has been a trusted name in the Canadian kitchen and bath industry. With locations in Greater Vancouver, Calgary, and Kingston, we partner with builders, designers, plumbers, and homeowners to create beautiful spaces that encourage genuine human connection.
At Pearl®, we believe every customer interaction matters. Our team is built on integrity, collaboration, authenticity, and being fully present for the people we serve. If you enjoy working with people, creating exceptional experiences, and being part of a supportive team, we'd love to meet you.
About the Role
As a Showroom Associate, you will be the face of our Calgary showroom. You'll welcome customers, assist with product selections, support dealer partners, and help create an outstanding showroom experience from start to finish.
We're looking for someone who genuinely enjoys connecting with people and creating positive experiences. This role is ideal for someone who is personable, organized, detail-oriented, and thrives in a fast-paced environment where no two days are the same.
While previous kitchen and bath experience is an asset, we are willing to train the right person who brings a positive attitude, strong customer service skills, and a desire to learn.
Key Responsibilities
Customer Experience & Sales Support
- Greet and welcome customers, dealers, designers, and contractors visiting the showroom.
- Deliver a positive and professional showroom experience for every visitor.
- Assist customers in selecting products by explaining features, finishes, functionality, and coordinating options.
- Conduct product demonstrations and provide product recommendations.
- Answer customer inquiries in person, by phone, email, and online.
- Promote showroom visits and help customers discover products in person.
- Build and maintain positive relationships with customers and dealer partners.
- Support future sales growth through upselling and cross-selling opportunities.
Showroom Operations
- Process sales transactions and customer orders accurately.
- Assist customers with product pickups, returns, exchanges, and warranty-related inquiries.
- Coordinate and verify products entering and leaving the showroom.
- Maintain showroom displays, merchandising, cleanliness, and overall presentation.
- Help prepare displays, promotional materials, and showroom events.
Branch & Team Support
- Conduct outbound customer follow-up and relationship-building calls.
- Assist with inventory counts and product organization.
- Support order processing and administrative tasks as required.
- Assist reception and branch operations when needed.
- Participate in ongoing product knowledge, customer service, and sales training.
- Collaborate with team members to support branch goals and deliver exceptional customer experiences.
What We're Looking For
- A genuine passion for customer service and building relationships.
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational abilities.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Positive, professional, and team-oriented attitude.
- Strong problem-solving skills and initiative.
- Comfortable using computer systems and business software.
- Ability to work independently while contributing to a collaborative team environment.
- Ability to safely lift and move products up to 50 lbs.
Why Join Pearl®?
- A company that values integrity, relationships, teamwork, and authentic human connection.
- Supportive, collaborative, and people-focused culture.
- Opportunities for growth, learning, and career development.
- Unique industry with creative and rewarding customer interactions.
- Beautiful boutique showroom environment.
We thank all applicants for their interest. However, only those selected for an interview will be contacted.
Pay: $18.00-$21.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Application question(s):
- Are you a Canadian Citizen or Permanent Resident?
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
