Job Summary
We are seeking a dedicated and personable Customer Service Advisor to join our automotive team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their vehicle maintenance and repair experience. This role involves assisting customers with inquiries, scheduling appointments, upselling services, and ensuring a positive experience. Candidates with experience, mechanical knowledge, or automotive repair background are highly preferred to effectively communicate technical information and identify customer needs.
Responsibilities
- Greet customers warmly and professionally upon arrival, creating a welcoming environment.
- Assist customers in scheduling service appointments and provide updates on vehicle status.
- Answer customer questions regarding vehicle repairs, maintenance options, and dealership services.
- Upsell additional services or repairs based on customer needs while maintaining integrity and transparency.
- Handle cash transactions accurately and process payments efficiently.
- Maintain detailed records of customer interactions, service history, and sales activities.
- Collaborate with technicians to understand vehicle issues and communicate findings clearly to customers.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Promote dealership promotions, warranty programs, and other offerings to enhance customer engagement.
Requirements
- Previous experience or automotive industry knowledge is highly desirable.
- Mechanical knowledge or experience with automotive repair is a strong advantage.
- Excellent customer service skills with the ability to build rapport and trust with clients.
- Strong sales aptitude with experience in upselling services or products.
- Cash handling experience ensuring accuracy in transactions.
- Effective communication skills both verbally and in writing.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Basic computer proficiency for managing appointments and customer records.
- A friendly attitude, attention to detail, and a commitment to providing outstanding customer experiences.
Pay: $18.25-$35.06 per hour
Work Location: In person
