Clinic Overview
Thai Massage clinic in Calgary’s Mission district offering authentic massage therapy and wellness products in a calm, grounded setting. We’re looking for someone who brings friendly energy, professionalism, and great people skills to help keep our front desk running smoothly.
MOA Overview
We are looking for a unique individual who possesses both the detailed technical knowledge required for clinical administration and the well-rounded problem-solving skills needed to keep our space running harmoniously. As a keyholder, you will take ownership of the physical and operational flow of the clinic, ensuring an exceptional environment for both patients and practitioners.
Shift Schedule & Hours
This position operates under an Alberta Averaging Arrangement to accommodate an impactful, condensed weekly schedule. The required shift coverage includes:
- Weekdays: 1 to 2 evenings per week from 4:15 PM – 8:15 PM (4-hour shifts)
- Weekends: Both Saturday and Sunday from 9:15 AM – 8:15 PM (11-hour shifts)
- Total Weekly Commitment: Approximately 26 to 30 hours per week.
MOA Core Pillars of Responsibility
- Excellent Customer Service: creating a smooth client experience from first contact to service completion; anticipating client questions and guiding clients on through their wellness experience.
- Seamless Operational Flow: Maintain a deep understanding how all facets of our clinic function in harmony, masterfully optimize the schedule to balance the needs of multiple therapists, strategically assign sessions while respecting the limitations of various treatment rooms, stay current on relevant industry regulations to ensure compliance, accurately bill to insurance on client behalf using online portals, following established SOPs while fluidly using both digital and paper systems, proactively troubleshoot, prioritize competing tasks, and adapt under pressure.
- Confidential & Accurate Data Management: follow established SOPs, workflows, and governing policies (including municipal bylaws, provincial legislation, regulatory body guidelines, and clinic policies) to ensure client data is obtained and stored confidentially and accurately within our secure system. Ensure accuracy of client information, and maintain strict confidentiality metrics within our secure digital and physical archiving systems. Ensure therapists are fully aware of patient chart details and treatment notes prior to sessions.
- Keyholder Responsibility: manage secure opening and closing procedures for the physical facility. Complete daily point-of-sale cashouts, log JaneApp reconciliations, and handle payment data securely.
Key Tasks
- Greet and check in clients warmly and professionally
- Manage bookings and client records
- Complex scheduling, both digital and paper-based
- Process insurance billing accurately and efficiently
- Take initiative in keeping front desk operations organized
- Work independently, including key-holder responsibilities
- Help streamline systems and assist with occasional social media
- Assist a diverse team with a range in technological skills
Who Thrives Here
This role is best for someone who:
- Is comfortable taking responsibility and ownership, from open to close of their shift, and of the work they perform.
- Thrives being the point-of-contact for clients and practitioners, and managing all moving parts of our daily operations - from welcoming clients and coordinating multi-practioner schedules to managing direct billing to insurance and supporting our diverse team of practioners
- Clear english language and communication skills for a diverse team and clientele
- Takes initiative and follows through without needing reminders
- Communicates with care and professionalism
- Likes being part of a small team and helping things run smoothly
- Enjoys solving problems and going the extra mile for clients and coworkers
- Is tech-comfortable and confident managing details
- Appreciates structure, accountability, and good energy at work
Experience in an MOA or customer-facing role is a plus, but we’re open to training the right person.
What We Offer
- Averaging Arrangement
- $20-$25 per hour, comensurate with experience and skill demonstrated during training.
- 25% off all wellness products
- 50% off massage services
- Free 24/7 parking in the Mission district
- Opportunity to grow into Assistant Manager or Manager
- A diverse team where your reliability matters
To apply, send your resume and a brief cover letter to supplement your resume and share what caught your eye in this role.
We appreciate all application, however due to the volume of applicants we may not be able to respond to everyone, please be aware only those candidates selected for interviews will be contacted.
Job Type: Part-time
Pay: $20.00-$26.00 per hour
Benefits:
Work Location: In person
