Summary
Strive is an award-winning residential mortgage lender serving brokers and homebuyers across Canada. With industry leading products, relationship-first service, and best-in-market technology, our mission is simple: deliver A Better Lending Experience. Our company is committed to building a team-focused organization with bold goals and objectives to grow and reward staff excellence.
About the role:
This role is ideal for an experienced credit leader looking to join a driven, entrepreneurial team. As Senior Manager, Credit Operations – Prime Underwriting, you will lead a team responsible for credit adjudication, operational excellence, and a responsive, high-quality experience for brokers, partners, and internal stakeholders.
Reporting to the Director, Credit Operations – Prime Underwriting, you will lead underwriting and fulfillment activities, oversee key external partnerships, and contribute to cross-functional initiatives that improve quality, efficiency, and team performance. Your leadership, judgement, and attention to detail will be critical as you scale operations while maintaining credit discipline, service standards, and a solutions-oriented partner experience.
If you have a strong desire to learn, grow, and contribute to Strive’s goal of providing A Better Lending Experience, we invite you to apply!
Your contributions will include:
Credit Leadership
- Lead and develop a team of Underwriters and Fulfillment Specialists managing adjudication and fulfillment activities.
- Provide coaching, guidance, and support to drive performance, consistent judgement, and a positive team environment.
- Monitor productivity, workflow, turnaround times, and service standards to ensure efficiency, responsiveness, and consistency.
- Coach the team to deliver clear communication, professional issue/escalation resolution, and a positive service experience for brokers and internal partners.
Credit Expertise & Decisioning
- Deliver strong credit outcomes in every interaction, balancing credit discipline with a strong service mindset.
- Evaluate exception opportunities, package and submit requests as needed, and provide guidance on investor and insurer policy interpretation.
- Manage escalations and complex files with professionalism, urgency, and sound judgement while supporting strong broker and partner relationships.
Operational Excellence
- Identify opportunities to streamline processes, increase productivity, and improve the underwriting and fulfillment experience for brokers, partners, and internal stakeholders.
- Collaborate with senior management and cross-functional teams, including Treasury, Risk, IT and QA, on projects, audits, reporting, and operational improvements.
- Maintain disciplined processes, policy adherence, training standards, and regulatory compliance across the team.
- Help the team achieve high standards for communication, service consistency, and broker responsiveness throughout the underwriting process.
Regulatory:
- Complete all mandatory training, specifically:
- Regulatory
- Privacy
- Compliance and risk management
- AML/ATF
- Quality Assurance
- Act always in accordance with Strive’s risk appetite as defined by the RMUP
Confidentiality:
- Maintain employee, customer and partner confidentiality as described by Strive’s Employee Handbook.
You will bring:
- Minimum 7+ years of mortgage experience in the broker channel.
- Minimum 2+ years in a management role in the broker channel.
- Post secondary degree or diploma required.
- Strong leadership, coaching and organizational, and communication skills.
- Extensive knowledge of residential lending practices and products, with an emphasis on broker originations and credit decisioning.
- Ability to assess risk, exercise strong judgement, and thrive in a fast-paced, high-volume environment.
- Strong customer service orientation, with the ability to build relationships, manage competing priorities, and communicate effectively in high-pressure situations.
- A collaborative, accountable, and adaptable approach, with a strong desire to learn and grow.
About Strive:
Strive was founded in 2020 and has since grown to a team of 175+ industry leaders with many years of experience. We are in the heart of Toronto, at 110 Yonge Street, Suite 1704, Toronto ON M5C 1T4. At Strive, all our team members exhibit excellent accountability, collaboration, clear communication, and take a hands-on approach of support and respect at every level of the organization. At the same time, we empower all our employees by providing an environment, resources, and tools to solve problems, be challenged, and ultimately grow their career.
To learn more about Strive, please visit our website or LinkedIn.
What we offer:
At Strive, we offer competitive pay and perks, that include, but are not limited to:
- Competitive base salary and discretionary incentive pay.
- Vacation, paid time off, volunteer day and statutory holidays.
- Competitive benefits package that starts immediately.
- A fun and welcoming working environment.
- Training and development catered to your career goals.
Additional Information:
Strive is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Management team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.
This is a new position
Pay: $115,000.00-$130,000.00 per year
Work Location: Hybrid remote in Toronto, ON M5C 1T4
