Position: Sales & Events Coordinator
Reports to: Director of Sales & Marketing
Scope:
The Sales & Events Coordinator plays a crucial role in providing efficient support to the Sales Department. Their responsibilities include handling event detailing, actively pursuing wedding and SMERF business, handling social media accounts, and ensuring the smooth execution of all events and conferences.
Primary Responsibilities:
- Assist with various aspects of pre-event, main event and post-event detailing; coordinate between Front Office, Food & Beverage, and other department to ensure functions are executed smoothly.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply, and demand, etc. and knows how to sell against them.
- Manages the sales efforts for the property including local corporate and social catering.
- Responsible for driving weddings, SMERF business, and event detailing.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions both before, and during the program/event.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Prepares proposals and contracts as required.
- Prospect potential groups/events/clients to pass on to sales managers
- Assists with site visits, sales blitz, trade shows, and client relations when needed.
- Maintains updated files; prepares weekly reports as guided by DOS&M
- Special projects may include developing prospect lists, coordination of blitzes and client events as well as advertising and promotional collateral coordination.
- Responds quickly to internal and external inquiries in a friendly and efficient manner.
- Understands, and abides by company policies and procedures.
- Manages detailing and rooming lists for groups/conferences/events once the contracts are signed in co-ordination with relevant sales managers and DOS&M.
- Assist with social media postings to promote the hotel and its events on all platforms such as Facebook, Instagram, Twitter and LinkedIn
- Maintains a professional image at all times through appearance and dress.
- Other duties as assigned by supervisor or management
Relationships:
Internal:All Hotel departments: To effectively communicate client requirements
External:Guests: To provide courteous and efficient service
Competition: Monitor the competitive set in terms of products, trends, strategies and business levels
Qualifications:
Education/ Experience: Post-secondary educational in Hotel Management or Business Administration with minimum of two years related sales/F&B operational experience preferred.
Skills:
- Previous Hotel experience ( either operational or administrative) an asset
- Strong written and oral communication skills
- Strong interpersonal and decision making skills
- Planning and organization skills with attention to detail
- Strong working knowledge of Microsoft Word/Excel and other software
- Knowledge of a property management system such as Opera
Working Conditions:
- Will be required to work some days, evenings, weekends and holidays
- Will be required to work in fast paced, stressful environment.
A majority of time will be spent interacting with the Director of Sales, Sales Managers, Catering Sales Managers, Clients, Employees and Suppliers. Therefore a significant portion of time is spent speaking, listening, thinking and writing. Quick decision making and problem solving skills will be required.
Health and Safety:
It is the responsibility of all associates to ensure that they follow all health and safety policies by:
- working in a safe manner
- reporting any unsafe conditions
- immediately reporting any associate injury/accident
- using personal protective equipment if required
Associates are required to fully participate in all health and safety initiatives and may be recruited to join our committee as their department’s representative.
“Crowne Plaza Kitchener Waterloo is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA 2005), and the Human Rights Code (RSO 1990). Should an applicant require accommodation at any point during the recruitment process or during employment, the individual is invited to communicate and discuss their requirements with Crowne Plaza’s Human Resources representative. Crown Plaza Kitchener Waterloo will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.”
If you are interested in applying for this position, please send your resume on
Job Types: Full-time, Permanent
Pay: From $40,000.00 per year
Benefits:
- Dental care
- Life insurance
- On-site parking
- Vision care
Experience:
- Hotel Sales/ F&B Management: 2 years (required)
Work Location: In person
