As an Operations Specialist and a member of the Commercial Banking Operations, you will apply your deep knowledge of RBC commercial credit products, processes, and services, to deliver a high-quality client experience. You will provide expert advice to internal business partners on document vetting, complex and specialized operations, exception processing and critical regulatory requirements due diligence. You will gather vital details from partners to complete document vetting, complex transactions and offer solutions, while ensuring quality client engagement.
Responsibilities:
- Deliver excellent service to clients, focusing on doing what is best for clients and RBC.
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Demonstrate a sense of urgency in daily activities, understanding the impact of personal actions on achieving a superior client experience.
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Apply your deep knowledge of diverse RBC products, processes, services and supporting systems/applications to process complex and specialized client transactions or investigations efficiently.
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Exercise due diligence in following RBC operational risk policies, procedures, standards, and guidelines.
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Demonstrate strength in judgment and connect with partners to make informed decisions based on information.
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Be accountable for quality and accuracy of day-to-day tasks, ensuring a balance between client experience, efficiency, operational risk, and compliance.
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Use language, behaviors and actions that support a positive and productive work environment.
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Contribute to the overall success of the team by sharing ideas and best practices.
Must haves:
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Ability to multitask and have strong organization and prioritization skills.
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Expert knowledge and experience in Business Operations process, policy, procedures, and compliance requirements.
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Strong and demonstrated communication skills both verbal and written.
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Proven problem-solving skills and ability to apply analytical thinking.
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Experience with using Synergy, ECM and Odyssey systems, OLBB/ KTA and CART
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Must be available to work the hours of 9am - 5pm PST, Monday to Friday
Job Skills
Analytical Thinking, Business Operations, Commercial Banking
Additional Job Details
885 GEORGIA ST W:VANCOUVER
Vancouver
Canada
37.5
Full time
PERSONAL & COMMERCIAL BANKING
Regular
Salaried
2026-05-20
2026-06-19
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
