We are seeking a highly skilled and experienced Software Analyst with a deep understanding of the rail industry to provide expert-level support for software systems related to train dispatch, train asset management, and resource scheduling. This role is ideal for a professional with experience in the rail or transportation sectors who can ensure the smooth operation, optimization, and troubleshooting of mission-critical rail software. You will collaborate closely with operations, engineering teams, and external vendors to deliver seamless support and continuous improvement of rail systems.
Education: Bachelor's or Master’s degree in Engineering, Computer Science, Information Technology, or a related field. A focus in Railway Systems Engineering, Transportation Engineering, Aerospace or relevant disciplines is preferred.
Experience:
- 5+ years of experience in software support, application management, or related roles, preferably in the rail or transportation industries.
- Strong understanding of rail operations, including train dispatching, signaling systems, asset management, and resource scheduling.
- Proven experience with rail industry software systems (e.g., train control, asset management, scheduling (IVU), and maintenance applications like Zedas (preferred), Maximo, Infor EAM, SAP).
Technical Skills:
- Proficiency in software troubleshooting, SQL, database management, and system configurations.
- Experience with system integration, software upgrades, and performance tuning.
- Familiarity with incident management and monitoring tools such as JIRA, ServiceNow, or similar.
Soft Skills:
- Strong problem-solving skills with the ability to resolve complex technical issues under pressure.
- Excellent communication skills to effectively interact with both technical and non-technical stakeholders.
- Ability to manage multiple priorities and deadlines while ensuring system reliability.
- Leadership and mentoring capabilities to guide junior analysts and collaborate effectively with cross-functional teams.
Other Requirements:
- Deep knowledge of rail industry standards, safety protocols, and compliance regulations.
- Willingness to provide after-hours support and participate in an on-call rotation as necessary.
- Ability to collaborate with vendors and engineering teams to ensure system alignment with operational needs.
