Company Overview
Medical Labs of Windsor Ltd. is a multi-site medical laboratory dedicated to providing high-quality diagnostic testing and healthcare services. Our organization values innovation, accuracy, and patient-centered care, supporting the health and well-being of our communities through advanced laboratory solutions.
Job Summary
A Continuous Improvement Specialist (CIS) analyzes, designs, and optimizes organizational processes to eliminate waste, increase efficiency, and boost overall performance. This “change agent” will partner with cross-functional teams in a specimen collection laboratory environment to implement operational excellence using proven methodologies to sustain meaningful and measurable change across various departments. By embracing the vision of the organization and aligning priorities with the executive management team, the CIS will deliver solutions amongst our teams that will better serve the patients and doctors in our community.
Location: On-site at 1428 Ouellette Ave. Windsor, ON, N8X 1K4
Position: Full-time, permanent, salaried
Salary Wage: $48,750.00-$62,400.00/year + potential for bonus incentive and annual salary increase following performance review based on personal and organizational metrics.
Key Responsibilities
Workflow Optimization: Map current state processes to identify bottlenecks in patient wait times, check-in process, staffing, and efficiencies within the specimen collection areas and data processing.
Quality & Compliance: Partner with Quality Assurance teams to ensure all collection activities adhere to accreditations and regulatory guidelines such as IQMH.
Error Reduction: Lead root cause analysis (RCA) and implement procedures that encourage corrective and preventative behaviours for pre-analytical errors like sample hemolysis, labeling mistakes, data-processing errors, or missed/expired collections and recalls.
Standardization: Establish and enforce Standard Operating Procedures (SOPs) and workplace organization standards across mobile and clinic-based collection sites in additional to cross-functionally in all departments.
Data & Analytics: Track Key Performance Indicators (KPIs) such as turnaround times from collection to lab processing, staff productivity, patient reviews, and time-stamp analysis, etc.
Change Management: Facilitate and coach frontline phlebotomists, lab technicians, and department leadership on problem-solving tools to embed a culture of continuous operational excellence to drive productivity and minimize errors.
*Other duties as assigned by Human Resources Manager and/or executive leaders.
Qualifications and Experience:
· 3+ years of proven experience facilitating operational excellence projects for large, complex teams, ideally in a laboratory environment. Other production type industries will be considered.
· General knowledge of a specimen collection laboratory.
· Valid driver’s license is required for site visits within Windsor-Essex County.
· Satisfactory police clearance.
Knowledge, Skills, and Abilities
· Must hold a post-secondary educational accreditation/diploma from a recognized educational institution.
· Strong organizational skills; ability to manage competing priorities.
· Experienced leadership skills to influence and impact change through the ability to coach various departments, employees, and leadership levels.
· Analytical with a solutions-based mindset, driving measurable results through creativity, strategy, logic, and effective communication both verbally and written.
· Above satisfactory proficiency with multiple types of technological platforms and devices; experience with laboratory equipment and machinery is considered an asset.
Join our team at Medical Labs of Windsor and make a meaningful difference in patient health—your expertise can help us advance healthcare one sample at a time. Apply now to become part of our dedicated team!
*At this time, Medical Laboratories of Windsor does not use artificial intelligence (AI) tools or automated decision-making systems as part of its hiring and recruitment process. All candidate applications, assessments, interviews, and hiring decisions are reviewed and evaluated by qualified human personnel.
**Medical Laboratories of Windsor has an accommodation process in place and provides accommodations for employees with disabilities. If you require special accommodations because of a disability or a medical condition, please contact the Human Resource Office at 519-258-1991 ext. 294 or by email at [email protected] so that arrangements can be made for the appropriate accommodations to be in place before you begin your employment.
Pay: $48,750.00-$62,400.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match
- Vision care
Education:
- Bachelor's Degree (required)
Experience:
- Continuous improvement: 3 years (required)
- team leadership in a change management-type environment: 3 years (required)
Licence/Certification:
- Ontario "G" Class Driver's License (required)
Willingness to travel:
Work Location: In person
