Be part of a fun and dynamic team within a Top 100 Fastest Growing Company!
Terrana Services Corp. is seeking a Service Manager to join our Richmond team. This role is primarily administrative and operations-focused, requiring a highly organized, detail-oriented professional who thrives on managing processes, documentation, and service coordination.
The ideal candidate is a high-energy self-starter, a natural leader, and a strong administrator who can oversee daily service operations, support technicians, and ensure the smooth execution of all service-related workflows. This is an excellent opportunity for someone who enjoys working behind the scenes to drive efficiency, accuracy, and customer satisfaction.
What We’re Offering
- Salary: $65,000–$85,000 annually (based on experience)
- Benefits: Full benefits package after probation
- Cellphone: Company-paid phone for work and personal use
- Growth Opportunities: We prioritize internal advancement as we grow
What You Bring
- Minimum 2+ years experience in service management, administration, or a similar role
- Strong administrative background with proven experience in invoicing, purchasing, and data management
- Exceptional attention to detail and strong organizational skills
- Comfort working with numbers, job costing, and financial tracking
- Solid project coordination and time management abilities
- Ability to manage multiple priorities and deadlines simultaneously
- Leadership experience with the ability to support and guide a team
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office and service management software
- Mechanical aptitude (preferred but secondary to administrative strength)
- PLC/automation experience is an asset
What You’ll Do
- This role is heavily focused on administration, coordination, and operational control of the service department.
- Manage and oversee all administrative functions of the service department, ensuring accuracy and timeliness
- Handle invoicing, purchasing, job costing, and service documentation with a high level of precision
- Coordinate and schedule service calls, technicians, and project timelines
- Act as the central point of coordination between customers, technicians, and internal teams
- Maintain detailed records of service activities, reports, and financial tracking
- Monitor workflows to ensure efficiency and identify process improvements
- Support hiring, onboarding, and supervision of service technicians
- Provide consistent customer communication, updates, and follow-ups
- Assist with project coordination and new equipment installations (as required)
- Occasionally support technical service work when appropriate
Why This Role Matters
This position plays a critical administrative and operational role in ensuring the success of the service department. The right candidate will bring structure, accuracy, and efficiency to daily operations while enabling technicians to perform at their best.
If you are a highly organized, detail-driven professional who enjoys managing operations and supporting a growing team, we’d love to hear from you. Please submit your resume and a cover letter outlining your relevant experience.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Details
- Job Type: Full-time
- Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Work Location: In-office
Requirements
- Administrative experience: 2 years (required)
- Mechanical knowledge: 2 years (required)
- Class 5 Driver’s Licence (required)
Job Type: Full-time
Pay: $65,000.00-$85,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
Experience:
- Administrative: 2 years (required)
- Mechanical knowledge: 2 years (required)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
