POSITION TITLE:
Hearing Care Co-ordinator (HCC)
Job Duties and Responsibilities:
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Greets customers when they enter
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Answer phone/make phone calls for various purposes
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Confirm appointments
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Schedule appointments for assigned office and/or any applicable out of town clinics
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Manage incoming phone calls, deliver and return messages
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Outbound calls to our patients for various purposes
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Scheduling to maximize test opportunities for the office and any out of town clinics
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Order and sell products
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General office and administrative duties
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Pull charts for customers scheduled for hearing tests or other appointments
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Stock shelves (batteries, pamphlets, supplies etc.)
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Invoicing for hearing aids and other products or services
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Customer information entry into clinical management system
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Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them
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Receive hearing aid repairs and enter appropriate information into the system
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Receive mail, process incoming payments and distribute mail
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Mail batteries/supplies on customer request
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Mail hearing aids when requested
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Perform follow up activities with customers and other leads
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Be able to accurately process all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).
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Develop and execute lead generation test opportunities through business networking and outreach within the community
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Manage customer database and call list
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Submit insurance claims and follow-up with insurance plans where applicable
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Manage account receivables and payables
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Cash management including making bank deposits and balancing out sales media
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Make sales calls to help generate business
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Assist the Hearing Care Professionals
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Perform a variety of cleaning duties to maintain a clean work environment and clean patient care areas
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Follow all Beltone corporate policies and procedures
Desired Qualifications:
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High School diploma or equivalent is required
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2 years of previous office experience is preferred
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2 years of previous sales and customer service experience is preferred
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Must be well organized and able to multitask effectively
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Must have the ability to communicate effectively in English, verbal and written
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Must be proficient in MS Office and possess good computer skills
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Must have the ability to sit at a desk for 70%-90% of the work day
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Must be self-motivated and highly organized
