Administrative Front Desk Coordinator
Location: Calgary, AB
Position Type: Full-Time / Part-Time
Compensation: Competitive, based on experience
About Us
We are a busy, client-focused wellness clinic dedicated to providing exceptional care and outstanding customer service. We are seeking a friendly, organized, and professional Administrative Front Desk Coordinator to be the welcoming face of our clinic.
Position Overview
As the first point of contact for our clients, you will play a key role in creating a positive experience from the moment they walk through the door. This position requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Greet and assist clients in a warm and professional manner
- Answer phones, emails, and client inquiries
- Schedule and manage appointments using Jane App software
- Process payments and maintain accurate client records
- Submit and reconcile direct billing claims to insurance providers
- Verify insurance coverage and assist clients with billing inquiries
- Maintain client confidentiality and clinic documentation
- Keep the reception area organized, professional, and welcoming
- Assist practitioners and management with administrative tasks
- Manage inventory and order office supplies as needed
- Maintain the cleanliness of the clinic
Qualifications
- Minimum 1–2 years of administrative, reception, or customer service experience
- Experience using Jane App clinic management software is required
- Experience with direct billing and insurance claim processing is required
- Strong computer skills and proficiency with Microsoft Office and Google Workspace
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Professional, dependable, and client-focused attitude
- Experience in a healthcare, massage therapy, chiropractic, physiotherapy, or wellness clinic is considered a strong asset
What We're Looking For
The ideal candidate is personable, proactive, and enjoys helping people. You are comfortable managing multiple priorities, troubleshooting scheduling issues, and ensuring clients receive exceptional service from booking through payment.
What We Offer
- Competitive compensation based on experience
- Supportive and positive team environment
- Ongoing training and professional development
- Flexible scheduling opportunities
- Opportunity for long-term growth within the clinic
To Apply
Please submit your resume and a brief cover letter outlining your experience with Jane App, direct billing, and customer service.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $19.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
