Responsibilities
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technicalsupport analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables,operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
- Computer and technology knowledge
- Device drivers
- Networking hardware
- Intranet
- Internet
- Desktop applications
- MS Active Directory
- MS Office
- MS Windows
- SQL
- SharePoint
- TCP/IP
- Wireless networks
- WordPress
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2years
Transportation/travel information
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Own tools/equipment
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Pay: $22.00-$25.00 per hour
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
Education:
Experience:
- computer & technology: 1 year (required)
Language:
Work Location: In person
