Looking for a rewarding and long-term career with a well-established Quebec company? At HydroSolution, we are proud to have been serving the Quebec market for over 65 years. With products that are primarily manufactured in Quebec, we offer not only job stability but also genuine opportunities for professional growth. Join a dedicated team and play an active role in our continued success!
Role
As a Customer Service and Sales Advisor, you will use your consulting and customer service strengths to respond to customer inquiries and guide them toward solutions that best meet their needs. You will be the go-to resource for understanding customer requirements and recommending the most suitable products from our range of water heaters, heat pumps, electric vehicle charging stations, and other home comfort solutions.
Your goal? To deliver an outstanding customer experience with every interaction by focusing on service excellence and a deep understanding of customer needs. You will contribute to customer satisfaction and loyalty while supporting sales objectives through a consultative approach built on trust, guidance, and value creation.
Responsibilities
- Respond to inbound calls and online inquiries regarding our products and services;
- Highlight the features, advantages, and benefits of our products and services to interested customers;
- Assess customer needs, provide informed and specialized product recommendations, and prepare corresponding quotations;
- Maintain thorough follow-ups and act as a liaison between customers, sales representatives, and suppliers;
- Perform various administrative tasks, including updating customer records, data entry, document filing, and more.
Ideal Profile
- Passionate about delivering exceptional customer service and building strong customer relationships quickly and easily;
- Highly organized with strong attention to detail;
- Recognized for strong sales and negotiation skills;
- Comfortable using computer systems, including Outlook, Excel, and Adobe, with excellent verbal and written communication skills and a collaborative mindset;
- Bilingual (French and English) to effectively serve both English-speaking and French-speaking customers and provide a high-quality experience in both languages;
- Previous call center experience is considered an asset;
- Available based on operational needs (between 8:00 a.m. and 7:00 p.m., Monday to Friday).
What We Offer
- Comprehensive training on our products;
- Competitive salary based on your experience;
- Personal and sick days available throughout the year;
- Comprehensive group insurance plan (extended health care, prescription drugs, dental, life, vision, and more);
- Group RRSP with employer contributions;
- Hybrid work model: one day per week in the office;
- Wellness and remote work allowances;
- Free covered parking;
- Team activities and motivating contests;
- Professional development opportunities;
- Telemedicine services;
- And much more!
About HydroSolution
At HydroSolution, everyone's work is a source of inspiration and pride. Together, we offer more than products, we provide peace of mind to Quebec families through turnkey solutions that enhance comfort and security.
Water heaters, EV charging stations, heat pumps, leak detection systems, water purifiers... our services continue to evolve to meet the needs of today and tomorrow. We may not save lives, but we certainly help rescue bad days! That's why we consider our employees the everyday heroes of thousands of Quebec households.
Do you have what it takes to join a passionate team dedicated to making life easier for its customers? Apply today. This opportunity could change your future too!
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Rémunération : à partir de 22,19$ par heure
Avantages :
- Assurance Dentaire
- Assurance Invalidité
- Assurance Vie
- Congés payés
- Cotisation égale au RÉER
- Événements d'Entreprise
- Programme d'Aide aux Employés
- Programmes de Bien-être
- Stationnement sur place
- Tenue Décontractée
- Travail à domicile
Lieu du poste : Télétravail hybride à Anjou, QC H1M 3S3
