Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
The Learning & Development (L&D) Coordinator plays a key role in supporting the planning, coordination, administration, and continuous improvement of learning and development initiatives across Turner & Townsend's USA and Canada operations. This position partners closely with the Global L&D team, HR, business leaders, and external vendors to ensure employees receive high-quality learning experiences that support professional growth, business performance, and organizational capability.
The ideal candidate is highly organized, detail-oriented, customer-focused, and passionate about creating outstanding learning experiences in a fast-paced, professional services environment.
Job Description
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Coordinate and support the delivery of virtual, hybrid, and in-person learning programs across the U.S. and Canada.
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Manage training schedules, registrations, communications, learning materials, and program logistics.
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Administer the Learning Management System (LMS), maintain training records, monitor completion rates, and provide end-user support.
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Generate reports, dashboards, and learning metrics to track participation, effectiveness, and continuous improvement opportunities.
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Serve as the primary contact for employee and manager inquiries related to learning and development programs.
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Collaborate with HR, business leaders, facilitators, and vendors to ensure successful program execution and alignment with organizational goals.
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Maintain learning documentation, SharePoint resources, standard operating procedures, and training records.
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Gather participant feedback and recommend enhancements to improve learner experience, program effectiveness, and operational efficiency.
Qualifications
Required Qualifications
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Postsecondary degree or diploma in Human Resources, Business Administration, Adult Education, or a related field.
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2–4 years of experience in Learning & Development, Talent Development, Human Resources, Training Administration, or a related role.
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Experience administering Learning Management Systems (LMS) and supporting learning technologies.
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Strong proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
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Excellent organizational, project coordination, and time management skills.
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Strong verbal and written communication abilities with a customer-focused mindset.
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Ability to manage multiple priorities while maintaining accuracy, attention to detail, and confidentiality.
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Proven ability to collaborate effectively with stakeholders across various business functions and locations.
Preferred Qualifications
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Experience within professional services, consulting, engineering, construction, project management, or related industries.
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Knowledge of adult learning principles and learning program administration.
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Experience with reporting, learning analytics, dashboards, and training metrics.
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Familiarity with talent management, employee development, and leadership development programs.
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Professional certifications such as CHRP, CHRL, SHRM, ATD, CPTD, or equivalent are considered an asset.
Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Please find out more about us at www.turnerandtownsend.com/
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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
