Purpose of the Position:
The Service Coordinator is responsible for the daily operations of the service department.
Education Required:
High School diploma at a minimum. Post-secondary education is considered an asset.
Experience Required:
Previous experience in a service coordinator or service advisor, preferebly in an industrial equipment field service business. Computer proficiency and a thorough knowledge of MS Office, particularly Word and Excel, at an intermediate level, is required. The capability to communicate effectively in English, both orally and written is necessary. A working knowledge of French would be an asset.
Primary Responsibilities and Accountability
The Service Coordinator will:
- Schedule, coordinate, and dispatch field service technicians
- Generate new service business
- Quote and close service contracts and remedial repairs
- Respond/reply to general company inquires and technical inquiries
- Process all work orders and service invoices in ERP system
- Enter all work orders into service management program
- Process warranty claims and answer customer warranty inquires. Determine if repairs will be warranty or billable
- Complete post-service forms
- Coordinate the ordering of parts/supplies for service jobs
- Enter purchase orders into company ERP system, coding correctly for department and job number. Enter, issue and track purchase orders
- Enter all company invoices/packing lists into company ERP system, coded correctly for customer file, department, job and general ledger accounts
- Demonstrate strong verbal and written communication with vendors and customers
- Perform alpha/numeric filing as required
- Maintain data in various databases, as required
- Perform other duties as assigned and/or required by business needs
- Follow all company policies and procedures
- Always perform duties in a safe, efficient, and professional manner
- Ensure all key performance indicators (KPI) are met
Personal Attributes
- Positive and friendly demeanor at all times
- Team player
- Creative ability and good business acumen
- Superior interpersonal skills
- Ability to multi-task and prioritize tasks
- Solid time management skills
- Meet expected business deadlines
- Take initiative and practice good decision making
- Excellent organizational skills
- Good communicator
- Superior verbal and writing skills
- Act as an ambassador for the company
- Maintain confidentiality at all times
Benefits:
- Extended health care
- Dental care
- Life insurance
- Company RRSP Matching
- On-site parking
- Casual dress
Job Types: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
