Position: Dental Administrator (Concierge)
Location: North York, ON
Clinic: Dentist North York
About the Role
Thank you for considering the Dental Concierge role. We're excited to be hiring a full-time Dental Concierge at Dentist North York. Our Dental Concierge role is a unique position for a dental office - this is because we do not operate as a ‘standard’ dental office. We see this role as one for a service-minded professional who thrives in a fast-paced health care setting. This highly important role greets and services our patients from our Care Desk, while also being an integral part of managing our office and supporting our team members. We believe that we have created never-before-seen dental practices that are undoubtedly committed to our patients, their families, and our employees' experience.
Specifics about the role:
- Job Type: Full-time
- Schedule: Days, Evenings, Weekends
- Wage range: $23-$30 hourly
What You’ll Be Doing
Your day will be dynamic, but your impact will be consistent:
- Be the first point of contact for patients in person, over the phone, and via email
- Create a welcoming and professional experience for every patient interaction
- Coordinate and optimize the daily schedule, including managing last-minute changes
- Support patient communication, referrals, and coordination with external offices
- Explain treatment plans, insurance coverage, and payment options clearly and confidently
- Process patient and insurance billing while maintaining accurate records
- Follow up on outstanding accounts receivable as needed
- Maintain and update patient records within the clinic management system
- Support the clinical team to ensure efficient and seamless daily operations
Who You Are
You’re someone who is organized, adaptable, and passionate about creating a great patient experience.
Qualifications & Experience
- Minimum 1 year of experience in administration, reception, or customer service
- Experience in a dental or healthcare setting is considered a strong asset
- Experience with dental software such as ClearDent, Dentrix, or AbelDent is an asset
- IPAC certification is considered a bonus, but not required
You’re Also Someone Who:
- Communicates clearly, confidently, and professionally
- Thrives in a fast-paced, team-oriented environment
- Is highly organized with strong multitasking abilities
- Brings a calm, friendly, and patient-first approach to every interaction
- Works well independently while contributing positively to the team
- Is flexible and adaptable to changing schedules and clinic needs
Who We Are
At Passion Dental Group, we believe great dentistry starts with great people.
We’re a community of driven professionals who are passionate about:
- Delivering exceptional patient care
- Building strong, supportive teams
- Creating opportunities for personal and professional growth
We invest in our people first — because when our teams succeed, our clinics thrive.
Learn more: passiondental.ca
About Anytime Dental Clinics
We’re redefining what modern dental care looks like — for patients and for our teams.
Our clinics are built around accessibility, innovation, and experience. We’re proud to offer:
- A unique, patient-first approach
- A dynamic and supportive workplace culture
#PassionLP
