A specialist medical clinic in the Toronto/GTA area is seeking an experienced, highly organized, fast, and professional Medical Office Assistant / Front Desk Coordinator to join our team on a full-time basis.
Candidates must be comfortable handling a high volume of patients, phone calls, referrals, scheduling, EMR tasks, and physician support in a fast-paced environment. Candidates without prior experience working in a busy doctor’s office or Canadian medical clinic should not apply.
Required Experience & Qualifications
- Prior experience working as a Medical Office Assistant, front desk staff, or administrative assistant in a busy Canadian medical clinic
- Experience in a specialist clinic setting is strongly preferred
- Strong verbal and written English communication skills
- Excellent phone manner and professional patient communication
- Ability to work quickly, efficiently, and accurately in a busy clinical environment
- Comfortable managing multiple tasks at once without becoming overwhelmed
- Strong attention to detail and ability to follow clinic processes carefully
- Experience with EMR systems; TELUS CHR or similar EMR experience is an asset
- Familiarity with referrals, appointment scheduling, patient intake, faxing, scanning, uploading documents, and clinic inbox management
- Comfortable using computers, email, scanners, printers, online forms, and digital scheduling tools
- Reliable, punctual, mature, and professional
Key Responsibilities
- Answering phones and responding to patient inquiries professionally
- Scheduling, confirming, and managing patient appointments
- Managing referrals, faxes, emails, and EMR inboxes
- Registering patients and ensuring demographic information is accurate
- Uploading, scanning, and organizing documents in the EMR
- Supporting physicians and clinical staff with day-to-day clinic flow
- Coordinating patient forms, requisitions, prescriptions, and follow-up instructions
- Communicating with referring offices, pharmacies, laboratories, and diagnostic centres
- Maintaining a clean, organized, and professional front desk environment
- Helping ensure smooth, efficient patient flow throughout the clinic day
Ideal Candidate
The ideal candidate is someone who is:
- Fast, efficient, and able to work under pressure
- Experienced in a real medical clinic environment
- Fluent and professional in English
- Tech-savvy and comfortable learning new systems
- Calm, polished, and respectful with patients
- Organized and detail-oriented
- Able to start early in the day, which is considered an asset
- Able to work full-time and commit to a high-standard clinic environment
- Comfortable working in a specialist-led medical clinic with high expectations for professionalism and patient care
Please Do Not Apply If:
- You have never worked in a Canadian medical clinic
- You have only worked in retail, customer service, hospitality, or non-medical administration
- You require extensive training in basic clinic workflows
- You are not confident using computers, EMRs, phones, email, and office technology
- You are unable to communicate clearly and professionally in English
We are building a high-standard, specialist-led clinic focused on professionalism, efficiency, and exceptional patient care. We are looking for someone who can contribute positively to that environment from day one.
Only applicants selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: $22.00-$24.00 per hour
Experience:
- Medical Clinic: 1 year (required)
Work Location: In person
