Job Overview
Are you passionate about cars and eager to kickstart a career in the automotive industry? We are seeking a motivated Junior Automotive Service Writer to join our dynamic team! In this energetic role, you will serve as the vital link between customers and our skilled technicians, ensuring a smooth and positive service experience. Your enthusiasm for automobiles, combined with excellent customer service skills, will help drive customer satisfaction and loyalty. This paid position offers a fantastic opportunity to learn the ins and outs of automotive repair while developing valuable sales and communication skills in a fast-paced environment.
Primary Responsibilities
Customer Service
- Greet customers professionally in person and over the phone.
- Schedule appointments using the shop management software.
- Listen carefully to customer concerns and document vehicle symptoms accurately.
- Keep customers informed throughout the repair process.
- Assist with vehicle drop-off and pick-up.
- Collect payments and explain invoices.
- Build trust through honest and friendly communication.
Administrative Duties
- Open and close repair orders.
- Verify customer and vehicle information.
- Maintain accurate customer records.
- File paperwork and maintain organized documentation.
- Process warranty information when required.
- Assist with inventory receiving and vendor communication.
- Support daily office operations.
Shop Coordination
- Communicate repair information between technicians and customers.
- Help prioritize workflow with senior advisors.
- Monitor appointment schedules.
- Follow up on pending estimates.
- Assist with quality control before vehicle delivery.
Digital Vehicle Inspections
- Review technician inspections.
- Ensure photos and recommendations are complete.
- Help prepare inspection reports for customers.
- Learn to explain maintenance recommendations clearly.
Requirements
Required
- Excellent customer service skills
- Strong verbal and written communication
- Positive attitude
- Professional appearance
- Computer literacy
- Ability to multitask
- Strong organizational skills
- Valid Class 5 driver's licence
Preferred
- Previous dealership experience or familiarity with automotive sales processes is highly preferred
- Mechanical knowledge or mechanic experience to understand vehicle repairs and diagnostics
- Strong customer service skills with a positive, energetic attitude
- Ability to communicate technical information clearly and professionally
- Basic sales skills with an aptitude for upselling services when appropriate
- Experience handling cash or processing payments accurately
- A genuine interest in automotive repair and the automotive industry is essential
Join us to be part of a team that values enthusiasm, professionalism, and growth! This role provides hands-on experience in automotive service writing while supporting your career development in a vibrant dealership environment.
Pay: $23.00-$28.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
Work Location: In person
