Join Our Team – Where Eye Care Meets Exceptional Service
Do you enjoy helping people, have a passion for customer service, and appreciate stylish eyewear? EyeHaus is looking for a friendly, energetic, and detail-oriented Optometric Assistant / Receptionist to join our growing team.
This is a dynamic role where you'll be the first point of contact for our patients while also assisting with eyewear dispensing and supporting our clinical team. Every day is different, and you'll play an important role in creating an outstanding patient experience.
About Us
EyeHaus is a modern, patient-focused optometry clinic committed to delivering exceptional eye care in a welcoming environment. We believe that outstanding service, quality products, and genuine relationships are what set us apart.
Our patients often tell us they love visiting because of how welcomed they feel. We take pride in creating a positive, friendly atmosphere, and we're looking for someone whose smile, energy, and genuine care help create that experience every single day.
What You'll DoPatient Experience
- Welcome and check in patients with professionalism, warmth, and enthusiasm.
- Be the friendly face that helps every patient feel comfortable from the moment they walk through our doors.
- Answer phone calls, emails, and online inquiries with professionalism and a positive attitude.
- Schedule appointments and coordinate patient flow.
- Help ensure every patient enjoys a smooth and enjoyable experience from arrival to departure.
Eyewear & Optical Services
- Assist patients in selecting frames and lenses that suit their lifestyle and needs.
- Take accurate optical measurements.
- Order lenses and eyewear accurately.
- Dispense, adjust, troubleshoot, and repair glasses.
- Educate patients on lens options and proper eyewear care.
Administrative Support
- Maintain accurate electronic patient records.
- Process insurance claims and assist with billing.
- Manage orders and follow up with patients when eyewear arrives.
- Perform general administrative and clerical duties.
Inventory & Clinic Operations
- Receive and organize inventory.
- Maintain an organized and attractive optical display.
- Help keep the clinic clean, professional, and welcoming.
- Support the team with additional responsibilities as needed.
What We're Looking For
We're looking for someone who genuinely enjoys interacting with people and believes that a warm welcome can make someone's day.
The ideal candidate is:
- Naturally friendly, smiling, energetic, and bubbly, with a genuine passion for helping people.
- Someone who enjoys talking with others and creating a welcoming atmosphere for every patient.
- Passionate about providing exceptional customer service and building lasting relationships.
- Empathetic, patient, and able to anticipate patients' needs.
- An excellent communicator with strong interpersonal skills.
- Detail-oriented, organized, and able to multitask in a fast-paced environment.
- Comfortable learning new technology and office systems.
- Previous customer service or retail experience is preferred.
- Optical or eyewear experience is an asset but not required.
- Medical or healthcare office experience is an asset but not required.
- Ability to speak additional languages such as Mandarin, Cantonese, or Tagalog is considered a strong asset.
Why Join EyeHaus?
- Friendly and supportive team environment.
- Opportunity to learn valuable skills in eye care and optics.
- Comprehensive on-the-job training.
- Employee discounts on eyewear.
- Opportunities for professional growth and development.
- A workplace where exceptional patient care comes first.
If you love making people smile, thrive in a team environment, and want to build a rewarding career in healthcare, we'd love to hear from you.
Apply today and become part of the EyeHaus team!
Job Type: Full-time
Pay: $20.00-$27.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
Application question(s):
- Please note: Applications will not be considered if these questions are left unanswered.
1. At EyeHaus, we believe first impressions matter. What would you do within the first minute of meeting a patient to help them feel welcomed, comfortable, and valued?
2. Tell us about a time when your positive attitude or friendly personality made someone's day better. What happened, and what was the outcome?
3. Imagine a patient walks into the clinic feeling nervous or stressed about their appointment. What would you say or do to help them relax and leave with a smile?
Education:
- Secondary School (required)
Experience:
- Customer service: 2 years (required)
- Optical: 1 year (preferred)
Work Location: In person
