Café Manager (Sales & Leadership Role)
Location: Bedford Position Type: Full-Time
Overview
We’re looking for a Café Manager who understands that great businesses are built through people.
This role sits at the intersection of leadership, sales, and experience. It’s about creating a space where your team feels supported and clear in their roles—and in turn, delivers a level of service that naturally drives growth.
You won’t just be managing a café. You’ll be leading a team, shaping the culture, and influencing the numbers.
This is a hands-on leadership position, balancing time on the floor with operational oversight. The expectation is simple: lead well, support your team, and the results follow.
Team Environment
We operate as a high-support, high-accountability team.
- We coach in real time
- We prioritize clear communication
- We focus on building habits that make the work easier over time
- We believe strong teams create strong sales
You’ll be stepping into a team that is already moving forward—and your role is to guide, refine, and elevate that momentum.
Key ResponsibilitiesSales & Performance (Primary Focus)
- Drive overall revenue growth and sales performance
- Lead the team in achieving daily and weekly sales targets
- Build a culture of confident, natural upselling through product knowledge
- Monitor trends and proactively adjust to improve results
- Identify opportunities to increase transaction count and average spend
Team Leadership & Development
- Lead, motivate, and support your team on a daily basis
- Set clear expectations and hold the team accountable in a supportive way
- Provide ongoing coaching to improve both performance and confidence
- Create an environment where team members feel seen, supported, and challenged
- Develop team members in both service and sales execution
Customer Experience
- Ensure a consistently high level of hospitality and service
- Maintain a clean, organized, and welcoming environment
- Reinforce attention to detail in every interaction
- Handle customer feedback with professionalism and care
Operations & Systems
- Oversee daily operations to ensure consistency and efficiency
- Manage inventory, ordering, and stock levels
- Ensure accurate cash handling and POS usage
- Maintain all health, safety, and operational standards
- Support scheduling aligned with business flow and labour targets
Planning & Reporting
- Track key metrics: sales, labour, and cost controls
- Contribute to weekly and monthly reporting
- Support goal setting and execution strategies
- Identify gaps and implement solutions
Qualifications
- Experience in a café, restaurant, or hospitality environment
- Strong leadership skills with the ability to motivate and guide a team
- A sales-minded approach to operations and customer experience
- Excellent communication and interpersonal skills
- Ability to stay organized and focused in a fast-paced environment
- Experience with POS systems and inventory management is an asset
Compensation & Structure
- Base Salary: $40,000 annually + Bonus Structure: Minimum $250/month, based on sales targets (based on previous years an estimated $2,000 - $3,500 range)
- Opportunity to increase based on KPIs including:
- Sales growth
- Team performance
- Customer experience metrics
- Tips: Weekly tip-out based on time worked on the floor
- Vacation: 2 weeks paid vacation annually
- Sick Days & Time Off: In alignment with Nova Scotia labour standards
- Health Benefits: Opt in
Additional Terms
- 3-Month Probationary Period to ensure alignment for both you and the team
- Ongoing support, coaching, and development provided
What Success Looks Like in This Role
- Your team knows exactly what’s expected of them—and feels supported in delivering it
- Sales are growing because the experience is strong
- The café runs smoothly, even when it’s busy
- You’re coaching in the moment, not reacting after the fact
- The environment feels energized, clear, and consistent
If you’re someone who enjoys leading people, driving results, and creating strong team environments, this role will feel like a natural fit.
Pay: $40,000.00-$42,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
Work Location: In person
