Position: Logistics Coordinator
Employment Type: Full-Time / Permanent
Schedule: Monday to Friday; 8:00 AM – 4:30 PM
Location: Edmonton or Calgary office
About US: MTE Logistix LP is growing as Canada’s preferred 3PL warehousing, distribution, and order fulfillment solutions provider. We are growing, live our Core Values, and are invested in providing a safe working environment and providing our people with work-life balance, training, development, and growth in the business.
The best logistics professionals do more than just move freight. They proactively solve problems before they arise, maintain composure under pressure, and prioritize the client experience. We are expanding our Freight team and seeking a Logistics Coordinator who is eager to join a high-performing team that values execution and doing things the right way.
Duties and Responsibilities:
- Plan and schedule freight shipments for both inbound and outbound client needs.
- Match loads with appropriate carriers based on cost, service, and capacity
- Ensure accurate and timely booking of shipments, pickups, and deliveries
- Monitor shipments in transit and proactively address delays, disruptions, or service issues
Carrier Management:
- Source, vet, and onboard qualified carriers in compliance with company and regulatory standards
- Build and maintain strong relationships with carriers to ensure capacity and service reliability
- Negotiate competitive rates while maintaining quality service standards
- Track and evaluate carrier performance (on-time delivery, claims, compliance)
- Partner with Customer Service Representatives (CSR’s) to facilitate accurate and timely freight quotes, ensuring invoicing is properly aligned with contractual agreements and service expectations.
- Strategically negotiate with selected carriers to achieve low-cost tariff solutions, improving profitability while maintaining high service standards across freight operations.
- Engage with warehouse supervisors, CSRs, and management to identify freight-related issues, collaborating with carriers on solutions before escalation.
- Monitor the process for carrier OS&D and claims, interacting where necessary to provide resolutions.
Customer Service & Communication:
- Serve as a primary point of contact for customers regarding shipment status, issues, and updates
- Provide proactive communication on delays, exceptions, and resolutions
- Ensure customer requirements and special instructions are clearly understood and executed
Documentation & Compliance:
- Ensure all shipping documentation is accurate, complete, and compliant (BOLs, PODs, contracts, rate confirmations)
- Maintain compliance with transportation regulations and brokerage standards
- Verify carrier insurance, safety ratings, and regulatory compliance
- Verify that all freight payables comply with company timelines, addressing billing discrepancies and conducting random audits.
Problem Solving & Exception Management:
- Quickly resolve shipment issues such as delays, damages, capacity shortages, or routing challenges
- Escalate critical issues when necessary and provide timely solutions
- Manage claims processes and documentation when applicable
Other related duties as assigned.
Qualifications:
- 1 – 3+ years of experience in freight forwarding and/or transportation planning.
- Exceptional organizational and time-management abilities, with a proactive mindset and keen problem-solving skills.
- Proficiency in Microsoft Office tools, especially Excel, Outlook, and PowerPoint.
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or related field is an asset.
- Proven analytical capabilities to gather and interpret logistics data, manage quotes, assess costs and rates, and contribute to annual tariff development
- Intermediate experience in planning, inventory control, budgeting, and financial forecasting.
- Familiarity with Warehouse Management Systems (WMS); experience with systems such as, Maves or Korber is preferred.
- Understanding of Transportation Management Systems and tracking tools commonly used in the industry is preferred.
- Ability to remain composed and exercise sound judgment in high-pressure or time-sensitive situations.
- Strong interpersonal and communication skills, both verbal and written, with the ability to collaborate across teams and with external partners.
Requirements:
- Physically able to perform all job functions of the position. The candidate must be able to frequently look over shoulders, sit, stand, and walk for extended periods at a time.
Working Conditions:
- The work setting is a warehouse environment and may require use of computers and other office equipment and machines
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Education:
- Bachelor's Degree (preferred)
Experience:
- Freight: 2 years (preferred)
- Transportation management: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
