We serve an exclusive clientele who expect nothing less than exceptional service. Our brand is built on discretion, precision, and effortless experiences. We are seeking a Client Services Representative who combines professionalism with personality — someone who thrives under pressure, thinks on their feet, and delivers service with wit, charm, and unwavering attention to detail.
This is not just about answering calls or resolving requests — it’s about owning the entire client journey and ensuring every interaction strengthens our brand’s reputation for excellence.
Key Responsibilities
- Anticipate Client Needs – Read between the lines to identify what clients require — often before they articulate it.
- Deliver Seamless Service – Manage calls, emails, and special requests with concierge-level care, precision, and follow-through.
- Think Creatively Under Pressure – Resolve challenges with grace, discretion, and resourcefulness.
- Design Memorable Experiences – Consider the full client journey, from first contact to follow-up, ensuring every step feels intentional, elegant, and aligned with our brand values.
- Build and Protect the Brand – Uphold our reputation for exclusivity, trust, and excellence, while actively seeking ways to enhance brand perception through each interaction.
- Collaborate with Team Members – Work closely with colleagues to deliver a unified, elevated experience.
- Document & Track – Accurately log client interactions and feedback in our CRM system for service continuity.
Qualifications & Experience
- 5+ years in customer service, client relations, or a similar role, preferably with high-profile, high-net-worth, or luxury-brand clients.
- Exceptional verbal and written English communication skills — polished, tactful, and engaging.
- Ability to remain calm, composed, and solution-focused under pressure.
- Strong sense of brand alignment and the ability to make decisions that enhance the overall customer experience.
- Skilled at balancing multiple priorities without compromising on service quality.
- Proficiency with CRM systems and related technology; luxury service environment experience is an asset.
Growth Opportunities
We believe in developing our team. This role offers potential career progression into administrative or billing positions for those who excel and want to broaden their skills within the organization. This position is open due to a new role being created.
What We Offer
- The opportunity to represent a prestigious, high-end brand with a loyal elite clientele.
- A supportive, team-focused work environment where service excellence is the norm.
- Competitive compensation, benefits, and professional growth opportunities.
- A culture that values intelligence, humor, and results.
- Full-time permanent position onsite, Monday – Friday 8:30 a.m. – 5:00 p.m.
We thank all candidates; however, only those to be interviewed will be contacted.
About Us
Since 1968, Kampen has been a family-owned premium residential appliance business completely focused on customer service excellence. We have the honour of being the "only" Premier Factory Certified Service Centre in the Greater Toronto and Hamilton Area (GTHA) as well as Barrie, Muskoka and the northern surrounding areas servicing Sub Zero, Wolf, Sirius and Cove products. You can find more details at www.kampenappliance.com.
Kampen Appliance is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodations during the recruitment and selection process, please notify us and we will work with you to meet your needs.
Applications are reviewed and hiring decisions are made by our human resources and management teams. Our hiring process includes the use of artificial intelligence to screen applications for minimum qualifications and relevance to the role.
In accordance with Ontario legislation, job postings and application materials are retained for a minimum of three years.
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Woodbridge, ON L4L 5Y8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- In your opinion, what are the most important qualities a client services representative should have?
Experience:
- Customer service: 5 years (required)
Language:
Work Location: In person
