Overview
We are a family-owned insurance agency committed to providing personalized service and building lasting relationships with our clients. Our team values integrity, professionalism, and a welcoming environment where employees are treated like family. We pride ourselves on helping individuals and families protect what matters most.
The Technical Service Representative (TSR) provides administrative and customer support to the insurance team, ensuring policies are processed accurately and clients receive exceptional service. This role is ideal for someone who is organized, detail-oriented, and enjoys working with people in a fast-paced office environment.
Duties
- Assist clients by phone, email, and in person with insurance inquiries.
- Process new policies, renewals, endorsements, cancellations, and policy changes.
- Prepare insurance documents, applications, and client correspondence.
- Maintain accurate client records and update agency management systems.
- Follow up on outstanding documentation and payments.
- Support brokers and account managers with day-to-day administrative tasks.
- Schedule appointments and manage office communications.
- Ensure compliance with company and regulatory guidelines.
- Deliver friendly, professional customer service that reflects our family-owned values.
Qualifications
- High school diploma or equivalent; post-secondary education is an asset.
- Previous customer service or administrative experience preferred.
- Insurance industry experience or licensing is an asset but not required.
- Strong computer skills, including Microsoft Office and the ability to learn insurance management software.
- Excellent communication and interpersonal skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to prioritize tasks and work independently as well as part of a team.
Skills & Attributes
- Positive, professional attitude
- Excellent problem-solving abilities
- Dependable and trustworthy
- Strong time management skills
- Friendly and compassionate customer service approach
- Ability to maintain confidentiality
What We Offer
- Competitive compensation
- Ongoing training and professional development
- Supportive, family-oriented work environment
- Opportunities for growth within the agency
If you enjoy helping people, value teamwork, and want to build a rewarding career in a welcoming, family-owned insurance office, we'd love to hear from you.
Only qualified individuals will be contacted.
Pay: $18.00-$20.00 per hour
Work Location: In person
