Order Desk / Inside Sales Representative
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as an Order Desk/Inside Sales Representative. This position plays a crucial role in our organization by managing the order process and providing exceptional service to our valued customers. The successful candidate will possess excellent communication skills, attention to detail, and a passion for delivering an outstanding customer experience.
Key Responsibilities
1. Order Processing:
- Receive and process customer orders in a timely and accurate manner.
- Ensure order details are entered correctly into the order processing system.
- Coordinate with various departments to fulfill and track orders.
2. Customer Support:
- Respond promptly to customer inquiries and provide product information.
- Address and resolve customer concerns or issues related to orders.
- Maintain a positive and professional relationship with customers.
3. Inside Sales:
- Proactively engage with customers to identify additional sales opportunities.
- Upsell or cross-sell products to meet or exceed sales targets.
- Collaborate with the sales team to achieve overall company sales objectives.
- Qualify leads and identify potential sales opportunities.
4. Communication:
- Effectively communicate order status, product availability, and delivery information to customers.
- Collaborate with other departments, such as operations and frozen warehouse, to ensure seamless order fulfillment.
5. Documentation and Reporting:
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Generate reports on sales metrics, order status, and customer feedback.
- Collaborate with the sales team to develop effective sales strategies.
6. Product Knowledge:
- Stay informed about product features, specifications, and industry trends.
- Provide product recommendations based on customer needs and preferences.
Qualifications
- Previous experience in order processing, inside sales, or customer service.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Detail-oriented with a focus on accuracy.
- Proficient in using order processing software and ERP/EDI systems.
- Proficiency in Microsoft Office Suite.
- Ability to work collaboratively in a team-oriented environment.
- Sales-driven mindset with the ability to meet or exceed targets.
- Adaptability and ability to thrive in a fast-paced work environment.
Education and Experience
- High school diploma; further education in a related filed is considered an asset.
- Proven experience in a similar role, preferably in a sales or customer service environment.
We thank all applicants who apply, but advise only those applicants selected for an interview will be contacted.
Shaw's Ice Cream is an equal opportunity employer committed to building diverse work forces. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. Alternate forms are available upon request.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
