Adecco is currently hiring a full-time
Incident Management Coordinator to join a dynamic operations team supporting critical business and technology services.
This role is ideal for a highly organized professional who thrives in fast-paced environments and enjoys coordinating teams, managing priorities, and ensuring effective communication during business-critical incidents. You will play a key role in minimizing operational disruptions, supporting business continuity, and helping deliver an exceptional client experience.
Working closely with incident managers, technology teams, operations, and business stakeholders, you will help coordinate incident response efforts from initial detection through resolution and post-incident review.
- Pay Rate: $ 42.50/hour
- Location: Toronto, ON
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Shift: Monday to Friday | 8:00am - 5:00pm | Hybrid 2-3 days in office)
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Job type: Temporary | Full-time
- Vacancy Status: This posting is for an existing vacancy .
Here's why you should apply:
- Paid weekly accurate and on time
- Strong health and safety programs
- Medical and dental benefits once qualified
- Free training programs
- New and quicker onboarding process
Responsibilities:
Incident Coordination & Response
- Support the end-to-end management of operational and technology-related incidents
- Track incident progress and ensure timely follow-up throughout the incident lifecycle
- Coordinate activities between business, operations, and technology teams during incident response
- Assist with the assessment of business impacts affecting clients, products, and services
- Ensure accurate and timely communication to stakeholders throughout incident resolution activities
Communication & Documentation
- Prepare and distribute clear, professional internal and external incident communications
- Maintain accurate incident records, logs, timelines, and documentation
- Support incident bridge calls by coordinating logistics, capturing meeting notes, and tracking action items
- Ensure incident documentation remains complete, accurate, and audit-ready
Continuous Improvement
- Participate in post-incident reviews and lessons-learned sessions
- Gather and analyze incident data to identify trends and opportunities for improvement
- Track remediation plans and preventative actions to completion
- Assist in enhancing incident management processes, templates, tools, and reporting practices
Collaboration & Support
- Partner with technology, operations, product, and client support teams to facilitate information sharing during incidents
- Provide backup support to the Incident Manager as required
- Participate in on-call rotations and support after-hours critical incident response activities when necessary
Qualifications and Skills:
- Bachelor's degree in Information Technology, Business Administration, or a related field
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Minimum 3 years of experience in:
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Incident Management
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Operations Support
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Service Operations
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Business Operations
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Technology Support environments
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Experience within financial services, wealth management, banking, or highly regulated industries is considered an asset
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Strong organizational and multitasking abilities in time-sensitive situations
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Excellent written and verbal communication skills
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Strong attention to detail and documentation skills
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Ability to remain calm and focused during high-priority incidents
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Knowledge of incident management practices and operational risk concepts
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Familiarity with ITIL frameworks and service management principles
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Experience supporting cross-functional teams during operational or technology incidents
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Strong analytical and problem-solving abilities
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Experience preparing executive-level communications and status updates
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Strong communicator and relationship builder
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Organized and detail-oriented professional
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Ability to prioritize effectively in a fast-paced environment
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Collaborative team player with a customer-focused mindset
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Strong critical thinking and problem-solving skills
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Passion for operational excellence and continuous improvement
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Mu st be legally eligible to work, and reside in Canada
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
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