Front Desk – Full Time (NOC# 64314 )
Job Description: The front desk is the face of our business and is the staple of a first impression for our guests. We are known for our friendly ways of greeting people upon entering the building and we strive to make a guest’s visit to Raven Inn enjoyable and memorable.
We are willing to train the right team member who comes with a great attitude, a strong work ethic and a good understanding of customer service. If you want to be part of our new and growing family that offers competitive wages and a rewarding atmosphere…..this is the position for you.
Job Tasks
Greet guests in a friendly & courteous manner
Register arriving guests and assign rooms, using the in-house reservation system efficiently
Follow check-in procedure (giving information about hotel & restaurant)
Professionally answer inquiries regarding hotel services and registration by email, by telephone, and in person
Write offers to leisure and corporate guests
Answer in-house phone call from guests and arrange for amenities or service
Process and deliver room service orders if needed
Provide information about services available in the community
Respond to guests' complaints using in-house service recovery guidelines
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Work cooperatively with back of house staff to respond to guest needs
Present statements of charges to departing guests and receive payment by methods of credit card, cash, PO or debit
Perform daily opening and nightly closing procedure
Operate in-house reservation system, POS and other platforms as needed
Handover shift notes & other information to next shift
Responsibilities:
Operate front desk with minimal supervision
General office duties including filing and billing
Greet customers at the entrance – make them aware of hotel & restaurant
Answer phones and reply to email inquiries
Work cooperatively with back of house staff to respond to guest needs
Ensure his/her areas of responsibility are well stocked and guest ready
Operate reservation and payment system
During slow season, assist in other departments as needed
Education, Knowledge, Skills & Abilities
Grade 12 or higher. Preference will be given to candidates with higher education
Certificate of hospitality management an asset
Good computer skills in word, excel, outlook
Knowledge of Property Management system an asset
Knowledge of safe work procedures and guest conflict resolution
Ability to work late/night shifts
Excellent customer service skills
Basic knowledge of customer service procedures such as journey mapping
Ability to work in a team and efficiently communicate between departments
Excellent writing skills in English
Other spoken languages are an asset
Min. 1 year Experience in hotel industry
Physical Demands
· Must be able to stand and exert well-paced mobility for up to 6 hours in length
· Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift
· Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks
Job Types: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Schedule:
Work Location: In person
