Patient Care Coordinator & Clinic Operations Assistant
Lift Skin Health & Laser – Maple Ridge, BC
Are you an organized, professional, and personable administrator who thrives in a fast-paced client-focused environment?
Lift Skin Health & Laser is an award-winning medical aesthetics clinic dedicated to providing exceptional client care, advanced skin treatments, and a luxury experience from the moment our clients walk through the door. We are looking for a mature, detail-oriented Patient Care Coordinator & Clinic Operations Assistant to become an integral part of our growing team.
This is much more than a reception position. We are looking for someone who takes pride in creating exceptional client experiences, enjoys keeping operations running smoothly, and is excited to contribute to the long-term success of our clinic.
About You
You are someone who naturally stays one step ahead. You enjoy being organized, solving problems, anticipating the needs of others, and creating a welcoming environment for clients.
You are confident communicating with people from all walks of life and remain calm and professional, even during busy periods. Most importantly, you are looking for a long-term career in administration within the medical aesthetics or healthcare industry.
Responsibilities
Your responsibilities will include:
- Greeting clients and creating a warm, welcoming experience
- Answering phones, emails and online inquiries
- Scheduling appointments and managing provider calendars using Jane App
- Processing payments and reconciling daily transactions
- Assisting clients with skincare and treatment recommendations (training provided)
- Coordinating retail sales and maintaining attractive product displays
- Managing inventory, receiving shipments and placing product orders
- Confirming appointments and maintaining cancellation and waitlists
- Following up with consultation inquiries and helping clients schedule treatment plans
- Preparing reports and assisting with clinic administration
- Maintaining client records and ensuring documentation is complete
- Assisting with social media content, reviews and marketing initiatives
- Supporting the owners with administrative and operational projects
- Maintaining the cleanliness and organization of the reception and retail areas
- Helping ensure every client receives an exceptional experience from beginning to end
Qualifications
We're looking for someone who has:
- Minimum 3 years of administrative or reception experience
- Previous experience in a medical aesthetics clinic, medical office, dermatology, plastic surgery, dental, physiotherapy, or other healthcare environment
- Exceptional customer service skills
- Outstanding verbal and written communication
- Strong computer skills and confidence learning new software
- Excellent organizational and multitasking abilities
- Professional appearance and positive attitude
- Ability to work independently while supporting a collaborative team
- Experience with Jane App is considered a strong asset
The Ideal Candidate
Our ideal candidate is someone who:
- Loves building relationships with clients
- Has exceptional attention to detail
- Takes initiative without being asked
- Enjoys keeping things organized
- Is dependable, trustworthy and accountable
- Takes pride in creating a premium client experience
- Wants to build a long-term career with our clinic
- Has a genuine interest in skincare and medical aesthetics
Please note: This position is intended for an experienced administrative professional. We are looking for someone who is passionate about patient care and clinic operations, rather than someone seeking a pathway to becoming a Medical Esthetician or treatment provider.
What We Offer
- Competitive compensation based on experience
- Employee discounts on products and services
- Ongoing education and industry training
- Supportive and collaborative team environment
- Modern, beautiful clinic
- Opportunities for professional growth and increased responsibility
- Monday to Friday schedule — no evenings or weekends
- A chance to play an important role in the continued growth of one of Maple Ridge's leading medical aesthetics clinics
If you are an experienced administrative professional who enjoys creating outstanding client experiences and would like to become an integral part of a growing medical aesthetics practice, we would love to hear from you.
Please submit your resume along with a cover letter telling us why you would be a great fit for Lift Skin Health & Laser.
Pay: $23.00-$26.00 per hour
Benefits:
- Casual dress
- On-site parking
- Store discount
Experience:
- administrative or reception: 3 years (required)
Work Location: In person
