Restaurant Supervisor
About Mercato
Mercato is a successful family-owned Italian restaurant and food market that has been serving Calgary since 1974. Built on a passion for authentic Italian food, exceptional hospitality, and strong family values, Mercato offers guests a unique dining experience unlike any other.
We are currently seeking an experienced and motivated Restaurant Supervisor to join our team at Mercato West. This leadership role is ideal for someone who is passionate about hospitality, thrives in a fast-paced environment, and enjoys developing and leading a high-performing team.
Position Details
Position: Restaurant Supervisor
Job Type: Full-Time
Start Date: As Soon As Possible
Location: Mercato West
Unit 5000, 873 85 Street SW
Calgary, Alberta T3H 0J5
Availability Required:
- Evenings and weekends
- Flexible schedule based on business needs
Responsibilities
- Lead daily front-of-house operations in both our Ristorante and Pizzeria
- Supervise, coach, and support servers, hosts, bartenders, and support staff
- Ensure exceptional guest experiences through attentive service and hospitality
- Assist with staff training, onboarding, and performance development
- Address guest concerns professionally and effectively
- Support inventory management, ordering, and cost-control initiatives
- Ensure compliance with health, safety, and liquor regulations
- Maintain Mercato's standards for service, cleanliness, and professionalism
- Assist management with scheduling, opening and closing procedures, and daily operations
Qualifications
Required:
- Minimum 3 years of serving experience in an upscale or fine dining restaurant
- Minimum 1 year of supervisory or management experience in hospitality
- Strong leadership, communication, and organizational skills
- Excellent knowledge of food, wine, and hospitality standards
- Valid ProServe Certification
- Legally entitled to work in Canada
Assets:
- Italian food and wine knowledge
- WSET Level 1 or higher
- Experience with restaurant POS systems and scheduling software
- Previous experience in both casual and fine dining environments
Compensation & Benefits
- Competitive compensation based on experience
- Staff meals and dining discounts
- Store discounts
- On-site parking
- Opportunities for growth within a family-owned and operated company
Pay: $18.00-$23.00 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Work Location: In person
