At Wayne Toyota, we are invested in our dedicated team of professionals and take pride in providing outstanding products and services to our customers.
The service appointment coordinator is primarily responsible for booking service appointments through inbound and outbound activities in a professional and friendly manner.
General Responsibilities
- Maintain a high level of grooming, hygiene and dress consistent with the duties of the position. This may include the wearing of uniforms designated by management.
- Arrive at work, take breaks, and depart work at the times designated by management.
- Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
- Perform other duties as assigned by management.
Booking Inbound and Outbound Service Appointments
- Book service appointments from various inbound activities including but not limited to: phone calls, email, text messages and in person.
- Book service appointments through outbound activities including but not limited to contacting customers through: phone calls, email and text messages
- Verify that the customer can be accommodated at the date and time requested.
- If the customer request cannot be accommodated, review the appointment schedule and offer the customer alternate dates and times.
- Ensure customer’s key contact information is verified and updated in the dealer management software.
- Appointments booked per day on average must meet or exceed Industry standards
Contact Customers for Appointment Confirmation
- Review the unconfirmed appointments in the service customer relationship management (CRM) software.
- Contact customers with unconfirmed appointments 7 days prior to the scheduled appointment date.
- Confirm appointment in the CRM.
- Offer customers alternate dates and times when the scheduled appointment is no longer convenient for the customer and reschedule the appointment in the CRM.
Qualifications & Requirements
- A minimum of 1 year of experience in customer service
- Passionate about ensuring customers receive a professional and friendly customer experience
- Excellent communication and organizational skills
- Confident in working with and learning new software
- Valid class G driver’s license with a clean drivers abstract
- Clean criminal background check
Core Values
- Positive Attitude (friendly, caring, thoughtful; causes others to smile)
- Trustworthy (honest, loyal & ethical)
- Self Motivated (strong work ethic combined with a desire to continually improve)
- Reliable (dependable and accountable for work done)
- Team Player (working together daily to achieve our vision)
Job Type: Full-time
Pay: $18.00-$21.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Flexible language requirement:
Ability to commute/relocate:
- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
Language:
Licence/Certification:
- G2 or G driver's License (required)
Work Location: In person
