About Us
Hollyburn Country Club - A Private, Family Club
Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.
Our Values
- Community – Foster strong connections and a sense of belonging.
- Respect – Uphold a culture of courtesy and mutual respect.
- Hospitality – Deliver exceptional service in everything we do.
- Evolve – Embrace change and strive for continuous improvement.
- Magic – Create memorable experiences that go above and beyond.
The Location: Hollyburn Country Club is located in West Vancouver at 950 Cross Creek Road. Prior to applying for this position, we strongly encourage you to Google our location to ensure that you will be able to travel to and from work as public transportation is limited.
Position Summary
The Member Safety Officer plays a key role in ensuring a safe, welcoming, and respectful environment for all Members, guests, and staff of Hollyburn Country Club. Reporting to the Director of Hospitality, this position is responsible for safeguarding the Club’s facilities, enforcing house rules, monitoring activities, and responding effectively to incidents. The ideal candidate is professional, proactive, and adaptable, with strong interpersonal skills and a commitment to exceptional service while upholding safety standards.
Position Responsibilities
Safety & Security Monitoring – 30%
- Conduct regular patrols (indoor and outdoor) to ensure the safety and security of Members, guests, staff, and Club property.
- Monitor Club activities to identify, report, and address safety concerns or potential hazards.
- Enforce Club policies and house rules in a professional and respectful manner.
Incident Response & Reporting – 30%
- Respond promptly to incidents, emergencies, and disturbances, using sound judgment to de-escalate situations.
- Involve senior staff or external authorities when appropriate.
- Document all incidents and relevant observations in detailed end-of-shift reports for Management.
Risk Management – 20%
- Identify and address potential safety and security risks, taking proactive steps to prevent incidents.
- Maintain awareness of high-traffic and high-risk areas, especially during peak usage times.
Member & Staff Interaction – 20%
- Provide assistance, directions, or general support to Members, guests, and staff as needed.
- Foster a friendly, approachable, and professional presence throughout the Club.
Skills & Qualifications
- BST Level 1 (Basic Security Training) certification (required)
- Previous experience in security, safety, or customer service in a hospitality or recreational environment is an asset.
- Strong observational and problem-solving skills with the ability to make quick, effective decisions.
- Proven ability to manage conflict and diffuse tense situations calmly and respectfully.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Ability to work independently and collaboratively as part of a team.
- Must be able to work evenings, weekends, and holidays as required.
- Reliable transportation to and from the Club (location not easily accessible by public transit).
- Candidates must obtain a Police Information Check as part of the onboarding process.
Perks & Benefits
- Competitive Compensation
- Comprehensive Benefits Package
- Employer Contribution Matching Pension Plan
- Paid time-off
- Free on-site parking
- On-duty staff meals (taxable benefit for full-time and part-time employees only)
- Company events
- Sports Boutique discount
Working Conditions
- This position operates 100% on-site
- Regular evenings or weekend work may be required during peak periods or special events
- Own transportation is an asset as public transportation is not frequent to/from the Club
Additional Information
Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.
Thank you for your interest; due to the volume of applications, only short-listed applicants will be contacted. No phone calls, please.
Pay: $21.00-$23.00 per hour
Application question(s):
- Are you a member at Hollyburn Country Club?
- Have you previously been employed with Hollyburn Country Club?
- If successful with your application, how would you plan to commute to Hollyburn Country Club?
- Are you legally eligible to work in Canada (Work Permit, Permanent Residency, Canadian Citizenship)?
- What role do you believe hospitality plays in creating exceptional customer experiences; and how would you apply this philosophy in the role you've applied for?
- What is your availability for work? Please include the days and times you are available, as well as any scheduling restrictions we should be aware of.
Work Location: In person
