Job Overview
Join Our Front-Line Team!
Raptors Auto Care is a fast‑growing, modern automotive repair facility in Calgary, and we’re looking for a Front Desk / Service Coordinator to support our service managers and deliver an exceptional customer experience. If you’re organized, confident on the phone, and great at keeping a busy shop running smoothly, we want to meet you.
Responsibilities
- Greet visitors, clients, and staff warmly, ensuring a positive first impression at all times
- Manage multi‑line phone systems, directing calls accurately and courteously using proper phone etiquette
- Make outbound calls to confirm appointments, follow up on repairs, and update customers on vehicle status
- Provide excellent customer support by answering inquiries promptly and professionally, both in person and via phone or email
- Handle data entry tasks
- Support appointment scheduling and coordinate service workflows in collaboration with team members
- Assist service managers with daily workflow, scheduling, and customer communication
- Coordinate with technicians to relay updates, timelines, and required approvals
- Support light marketing activities, including posting updates, assisting with promotions, and helping maintain a professional online presence
- Pick up parts or supplies from nearby vendors when needed
- Maintain a clean, organized front desk and reception area
Qualifications
- Proven office experience with strong computer skills in Microsoft Office, Google Workspace, and data entry proficiency
- Knowledge of front desk operations, multi-line phone systems, and customer service best practices
- Excellent organizational skills with the ability to prioritize tasks effectively
- Strong typing skills along with attention to detail for proofreading documents accurately
- Strong communication skills and a professional, customer‑focused attitude
- Comfortable making outbound calls and managing a high call volume
- Ability to multitask in a fast‑paced shop environment
- Experience in automotive service, reception, or customer service is an asset
- Reliable, organized, and able to work independently and as part of a team
- Valid driver’s license for occasional parts pickup
Join us to be part of a vibrant team dedicated to delivering outstanding service while honing your administrative skills! This role is essential in creating a welcoming environment for clients and supporting the smooth operation of our organization.
How to Apply
Submit your resume through Indeed or apply in person.
Raptors Auto Care
Website: www.raptorsauto.ca
Phone: (403) 276‑2722
Pay: From $16.00 per hour
Work Location: In person
