Operations Coordinator - Help Shape the Future of Innovation
McMaster Innovation Park (MIP) is more than a workplace—it's a thriving innovation ecosystem where world-class researchers, entrepreneurs, scientists, and industry leaders come together to solve big challenges and build the future. Located in Hamilton, Ontario, MIP is home to leading organizations in life sciences, advanced manufacturing, clean technology, health innovation, and research commercialization.
We are looking for a highly organized, proactive, and service-oriented Operations Coordinator to join our team. This role is ideal for someone who enjoys variety in their day, thrives in a fast-paced environment, and wants to play a meaningful role in supporting a vibrant community of innovators, researchers, and growing companies. The Operations Coordinator is a key contributor to the day-to-day success of the park, helping coordinate projects, tenant services, vendors, facilities initiatives, and operational processes that keep our campus running smoothly.
What You'll Do
RESPONSIBILITIES AND ACCOUNTABILITIES
- Support planning, tracking, and delivery of operational and capital projects
- Coordinate work orders, maintenance requests, and service delivery with vendors
- Maintain project documentation, schedules, and status updates
- Serve as a primary contact for tenant operational requests and communications
- Coordinate notices related to maintenance, disruptions, and site activities
- Track and document tenant issues and resolution outcomes
- Coordinate vendor access and documentation requirements
- Support RFP/RFQ processes, bid tracking, and procurement administration
- Maintain contract records, renewal dates, and compliance requirements
- Monitor vendor performance and track service issues
- Support Fire & Life Safety programs, inspections, and compliance documentation
- Track contractor insurance and regulatory requirements
- Maintain incident logs and support emergency preparedness and follow-up
- Maintain operational trackers, dashboards, and documentation systems
- Support reporting, analytics, and data integrity for operational performance
- Assist with SOP management, document control, and process standardization
- Assist with budget tracking, invoice coordination, and expense reporting
- Maintain asset and inventory records (e.g., keys, access, equipment)
- Support cost tracking and basic financial analysis
- Coordinate site access, onboarding/offboarding, and access records
- Support operational systems, credential management, and data tracking tools
- Assist with space coordination and site readiness
- Coordinate staff training records, scheduling, and compliance tracking
- Support calendar management, meeting coordination, and action tracking for the Director of Operations
- Prepare meeting materials and ensure follow-up on key actions
- Provide general administrative support and assist with staff events
- Support tracking of sustainability initiatives and operational metrics
- Contribute to process improvements and operational efficiency initiatives
QUALIFICATIONS
- Post-secondary education in business administration, operations management, facilities coordination, or related field (or equivalent experience)
- 3–5 years of experience in operations coordination, property/facilities administration, or project/administrative support
- Experience with vendor coordination, procurement documentation, contract tracking, and compliance record-keeping is an asset
- Familiarity with multi-tenant, real estate, or campus-style environments is preferred
SKILLS
- Strong organizational and prioritization skills
- Excellent communication and stakeholder coordination
- High attention to detail and documentation accuracy
- Analytical mindset with ability to work with data and reports
- Proficiency in Microsoft 365 (Excel, Outlook, Teams, SharePoint)
- Professional, proactive, and service-oriented approach
- Working Environment
- Fast-paced, multi-tenant innovation park environment
- Regular coordination with tenants, vendors, and internal teams
- Office-based with periodic on-site support
Success Factors
- Strong follow-through and reliability
- Clear documentation and organized workflows
- Responsive tenant service and communication
- Effective coordination of vendors and priorities
Why You'll Love Working at MIP
- Be part of something bigger. Support an innovation community that brings together research, business, and industry to create meaningful impact.
- Make a visible difference. Your work directly supports the companies, researchers, and organizations that call MIP home.
- Variety every day. From project coordination and tenant relations to analytics, facilities support, and process improvement, no two days are the same.
- Work with great people. Collaborate with tenants, university partners, contractors, and a dedicated operations team committed to excellence.
- Grow your skills. Gain exposure to operations management, facilities coordination, project administration, procurement, sustainability initiatives, and commercial real estate operations.
- Contribute to innovation. Help create an environment where groundbreaking ideas and emerging technologies can thrive.
What We're Looking For
- 3–5 years of experience in operations coordination, project administration, facilities coordination, property administration, or a related field
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent communication and stakeholder relationship skills
- High attention to detail and commitment to accuracy
- Strong analytical and problem-solving abilities
- Proficiency with Microsoft 365 applications including Excel, Outlook, Teams, and SharePoint
- A proactive, collaborative, and customer-focused mindset
- Experience in commercial real estate, facilities management, property operations, procurement, or compliance administration is considered an important asset
Join Our Team
If you're looking for a role where you can build relationships, solve problems, improve processes, and support a community of innovators, we'd love to hear from you. Join McMaster Innovation Park and help create an environment where great ideas become real-world solutions.
At McMaster Innovation Park, we believe that diversity drives innovation. We are committed to building a workforce that reflects the communities we serve and creating an inclusive environment where everyone can thrive. We encourage applications from all qualified candidates and will provide accommodation throughout the hiring process upon request.
Pay: $56,220.00-$76,050.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care
Work Location: In person
