Schedule
Full-time. BRANCH HOURS: Mon to Wed 9:30AM-5:30PM, Thur 9:30AM-6:00 PM, Fri 9:30AM-6:30PM
Buduchnist Credit Union, operating as BCU Financial, is seeking a skilled problem solver with strong interpersonal skills to join our team as a full‑time Member Services Representative (MSR). The ideal candidate is an enthusiastic, service‑oriented professional who listens carefully to Member needs and delivers accurate, timely, and effective solutions. The MSR demonstrates a strong understanding of customer service best practices, solid product knowledge, and confidence using technology platforms to support Members efficiently.
Passionate about delivering an outstanding Member experience, the MSR takes pride in building meaningful relationships through thoughtful communication and inquiry. This role is well suited for a driven, organized individual who enjoys engaging with Members, asking the right questions, and identifying opportunities to help Members better achieve their financial goals.
As a key front‑line representative of BCU Financial, the MSR ensures that every Member feels welcomed, respected, and supported. Working collaboratively with colleagues, the MSR provides seamless service, refers Members to the appropriate advisor or Financial Services Officer (FSO) when needed, and follows up to ensure a high standard of care and service excellence.
- Process member transactions (deposits, withdrawals, bill payments, cash or certify cheques, receive bill payments, buy/sell foreign cash, drafts, renew GICs and registered plans etc.).
- Answer incoming customer calls regarding billing issues, product issues, service enquiries and general member issues.
- Assist and direct members in-branch to use available technology to complete banking transactions (i.e., ATM-deposits, e-transfers, online banking) and assist in Online Transaction (OLT) tracing when required.
- Initiate requests for cheque orders, member cards, stop payments, account information updates and member statements.
- Review emails and action appropriately or escalate as needed.
- Update member account information and track customer service calls.
- Promote and sell financial products to meet Member needs and achieve sales goals.
- Approve Teller transactions when required and engage in Treasury duties.
Process incoming branch mail, order and maintain office supplies/documentation.
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- Remain updated on product knowledge and sales initiatives and be informed of any changes in company policies.
- Proficiently use BCU’s platforms and systems.
- Adhere to applicable industry regulations, privacy laws and BCU policies and procedures.
- Maintain a high level of professionalism and excellent rapport in all communications with members and colleagues.
- Perform all other duties as required.
- High School Diploma or equivalent (Undergraduate degree or equivalent preferred)
- Experience working with and handling cash.
- Knowledge of banking products and services.
- Exceptional customer service skills.
- Strong technological skills, including tablet and mobile applications.
- Solid troubleshooting abilities and decision-making skills, both proactive and reactive.
- Proficiency in Microsoft Office Suite applications, specifically Excel and Word.
- Ability to communicate in Ukrainian is an asset.
- Previous sales experience is considered an asset.
Salary Range: $41,000 – $51,500 annually.
Compensation for this role will be determined based on experience, knowledge, skills, qualifications and education/training. BCU Financial also offers a competitive and comprehensive benefits package.
This role represents an existing vacancy. Interested candidates are invited to apply for this role exclusively by submitting their application via email to hr@bcufinancial.com. Please note that while we thank all applicants for their interest in a career with BCU Financial, only those chosen for an interview will receive further communication.
BCU Financial Group is an equal opportunity employer dedicated to building an inclusive and diverse workforce. BCU Financial Group provides accommodation during the recruitment process upon request. Requests received regarding accommodation will be addressed confidentially.
