Job Overview
We are seeking an energetic and detail-oriented Transportation Dispatcher to join our team where you will coordinate and oversee daily freight movement operations on the continental shift. In this vital role, you will ensure seamless scheduling, routing, and tracking of shipments. Your proactive approach will help optimize supply chain efficiency, maintain excellent carrier relationships, and uphold high standards of safety and service. This position offers a dynamic environment where your analysis skills and technical expertise will drive operational success. Training is provided.
Responsibilities
- Assign freight loads to available drivers based on hours of service, geographic position, and equipment requirements
- Communicate pickup and delivery instructions to drivers via phone, mobile app, or ELD messaging platform
- Monitor driver progress in real time and update ETAs in the when transit delays or schedule changes occur
- Handle driver issues in the field: mechanical breakdowns, traffic delays, and appointment changes,
- Coordinate trailer drops, live loads, and yard moves with shipping and receiving facilities to minimize driver wait time
- Track driver hours of service using ELD data and ensure assignment decisions comply with Canadian and FMCSA regulations
- Communicate proactively with customers and account managers about delivery status and exception situations
- Maintain accurate driver and load status records in the DOCS throughout each shift
- Complete shift handover reports documenting open loads, driver statuses, and any issues requiring follow-up by the next shift
Requirements
- Preference is 1–3 years in a transportation, logistics, or operations coordination role
Technical skills:
- Fleet and Doc platforms:
- ELD and telematics: Samsara, — reading driver log status and vehicle position
- Load boards
- Excel: tracking load status, driver availability, and shift handover notes
Soft skills:
- Calm decision-making during simultaneous crises — breakdowns, late drivers, and angry customers at the same time
- Direct phone communication that conveys confidence without condescension.
- Join our team as a Transportation Dispatcher where your expertise will keep our supply chain moving smoothly! We value proactive problem-solvers who thrive in fast-paced settings and are eager to contribute to operational excellence. This role is paid — offering a rewarding opportunity for those passionate about logistics, communication, and analysis.
- Commercial driving experience is a significant asset but not required
- Experience with electronic logging devices (ELDs) from either driver or dispatcher side is a significant asset but not required
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Life insurance
- Paid time off
- RRSP match
- Vision care
Work Location: In person
