Position: Office Administrator & Customer Service Coordinator
Location: Calgary, AB
Job Type: Full-Time / Part-Time
About Us
MET Interiors is a growing Calgary-based interior design and installation company specializing in media walls, fluted panels, acoustic panels, decor sheets, feature walls, custom cabinetry, and premium interior upgrades. We are passionate about helping homeowners transform their spaces through innovative design and quality craftsmanship.
We are looking for an organized, professional, and customer-focused Office Administrator to support our daily operations, assist customers, manage scheduling, and help keep our showroom running smoothly.
Key Responsibilities
* Answer incoming phone calls and customer inquiries
* Respond to Facebook, Instagram, Marketplace, website, and other lead inquiries
* Book consultations and manage scheduling calendars
* Follow up with leads and existing customers
* Welcome and assist showroom walk-in customers
* Explain products and services to customers and guide them through available options
* Maintain a clean, organized, and professional showroom environment
* Create estimates, invoices, and customer records
* Record deposits and customer payments
* Organize customer files, project information, and documentation
* Assist with inventory tracking and material orders
* Request customer reviews after project completion
* Support social media posting and basic marketing activities
* Assist with general office administration duties as required
Required Skills & Qualifications
* Strong verbal and written communication skills
* Excellent customer service and interpersonal skills
* Professional phone etiquette
* Strong organizational and time management abilities
* Ability to multitask in a fast-paced environment
* Strong attention to detail
* Basic computer proficiency (email, internet, Microsoft Office or Google Workspace)
* Ability to work independently and as part of a team
* Positive attitude and professional appearance
Preferred Skills (Assets)
* Experience with QuickBooks Online
* Experience using CRM, invoicing, and customer management software
* Ability to learn and use MET Interiors’ proprietary CRM and invoicing platform
* Experience managing Facebook, Instagram, and Marketplace inquiries
* Basic bookkeeping and invoicing experience
* Experience with Canva or similar marketing software
* Experience in home improvement, construction, interior design, cabinetry, flooring, or renovation industries
* Experience using cloud-based file management systems
Bonus Skills
* Social media content creation
* Basic photography and video editing
* Sales or lead qualification experience
* Experience handling customer reviews and follow-up communications
* Comfortable making outbound follow-up calls to leads and helping convert inquiries into booked consultations
What We Offer
* Competitive hourly wage based on experience
* Growth opportunities within a rapidly growing company
* Friendly and supportive team environment
* Training and ongoing development
* Opportunity to work in the interior design and home improvement industry
Ideal Candidate
The ideal candidate is friendly, professional, highly organized, and confident communicating with customers both in person and over the phone. They enjoy helping people, staying organized, and contributing to the growth of a local business.
To Apply
Please submit your resume along with a brief introduction explaining why you would be a great fit for MET Interior
Pay: $16.70-$20.00 per hour
Benefits:
- Company events
- On-site parking
Work Location: In person
