Member Experience Coordinator — Port Moody (Flagship Location)
Employer: Endurance Taekwondo
Location: Clarke Street, Port Moody, BC — minutes from Moody Centre Station
Job Type: Full-time, In Person
Pay: $27.00–$32.00 / hour + performance bonuses
The Role at a Glance
Endurance Taekwondo is not just a gym — we're a community institution, voted the #1 Martial Arts School for 10 consecutive years. This role is at our Port Moody flagship: our founding school and our largest, home to hundreds of families. It's the front door to everything we've built. We're looking for a high-energy professional to run our front-of-house, welcome families, and drive enrollment for the next generation of students.
The Schedule
- Monday–Saturday, 40 hours per week (exact shifts discussed at offer)
The Mission
We aren't hiring a "receptionist" to sit behind a desk. We're hiring a Relationship Builder.
Your mission: make every person who walks through our doors feel like the most important person in the building. You'll blend 5-star hospitality with operational precision — growing the school while upholding the standard our families have trusted for over a decade. This is our marquee location, so it gets our marquee person.
What You'll Do
- The Ultimate Host — You're the first and last face our families see. Energy, warmth, and professionalism in the lobby, every single day.
- Enrollment & Growth — You guide prospective families from first phone call to first class, helping them understand the life-changing value of martial arts. You own the enrollment numbers and you love it.
- Community Connector — You're the go-to for parents: questions, concerns, and feedback handled with grace and speed.
- Operational Excellence — You keep the academy running — attendance, billing, scheduling — inside our CRM, ZenPlanner.
- Standard-Bearer — This is the flagship. You set the tone the other locations look to.
Who You Are
- You have a "Service Heart." You genuinely love helping people, turn strangers into friends in minutes, and run a busy lobby with poise.
- You're Growth-Minded. You don't fear a sales conversation because you believe in the product. You're driven by hitting targets and earning bonuses — and you've done it before.
- You're Detail-Obsessed. You catch the small things — a typo, a stray bag in the lobby — and fix them without being asked.
- You're Tech-Savvy. You pick up new software fast and keep records clean.
Qualifications
- 2+ years in a customer-facing role (high-end retail, hospitality, or front-desk administration preferred), ideally with a track record of hitting goals.
- You live within a reasonable commute of Port Moody.
- Experience with scheduling/CRM software (ZenPlanner, Google Workspace) is a strong asset.
Why Join Us
- Strong pay that rewards results. We pay well and tie bonuses directly to enrollment growth — when the school grows, you grow.
- The flagship seat. You're not one of many. You run member experience at our biggest, most established location.
- Culture of excellence. A high-performance, positive environment where you're treated as a partner in our success.
- Extended Health Benefit Package
How to Apply
We value personality and presence above all. Please submit:
- Your resume.
- A short cover letter — tell us specifically why you're the "People Person" we're looking for.
Screening questions
- Have you worked with scheduling/CRM systems before (e.g., ZenPlanner)?
- How will you help us build our reputation at our flagship location?
- Are you available Monday–Saturday, 40 hours per week?
Pay: $27.00-$32.00 per hour
Ability to commute/relocate:
- Port Moody, BC V3H 1Y8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you worked with scheduling/CRM systems before (e.g., ZenPlanner, Mindbody)?
- How will you help us build our reputation?
- Are you available to work Monday through Saturday on a weekly schedule of 40 hours a week?
Work Location: In person
