Job Summary:
In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services and Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at BCEHS and PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The IT Asset Analyst is responsible for the tracking, reporting, reconciliation and management of 2500+ IT assets. The role investigates, prioritizes and facilitates repairs/replacements of IT assets and is responsible for the coordination of repairs with local IT resources and with vendors. The role tests and configures assets accordingly to established procedures to ensure devices meet patient care delivery standards and provides support in managing nontangible assets like LTE data, LAN file consumption and makes recommendations for the use to minimize costs. The IT Asset Analyst maintains systems to control and provide information regarding IT asset inventory content and levels.
Duties/Accountabilities:
1. Responds to system, communication and user problems, provide decision making on incidents to determine priority for replacement based on severity of incident and user need.
2. Manages hardware assets; tracks incoming and outgoing equipment, participates in planning of equipment stock levels, and needs.
3. Ensure that all requests for assets are tracked and inventories and IT tools are updated.
4. Prepares a variety of reports such as allocation of assets to departments, locations, and stock status reports.
5. Reconcile incoming equipment against incident management system; locate incident information for asset and provide details to second level teams to resolve.
6. Follow pre-established documentation to tests applications, hardware, and network deployments to ensure quality assurance of product before shipping. Refers problems as required.
7. Conduct asset data cleanup and auditing activities on hardware including coordination of updates across organizations\teams.
8. Assist with designing, developing, and documenting end user instructional material on use of new technology.
9. Actively participate in the creation and optimization of standard operating procedures, processes, guidelines, and documentation for all asset management processes.
10. Performs other related duties as required.
Qualifications:
Education, Training and Experience
Grade 12, graduation from a recognized two year computer systems technology diploma program plus two years’ recent, related experience or an equivalent combination of education, training, and experience.
Skills and Abilities
- Ability to type.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
