Join the Team at Bridgwater Veterinary Hospital & Wellness Centre!
Full-Time Client Care Representative (Reception)
Are you passionate about building lasting relationships with people and their pets? Do you thrive in a fast-paced environment where no two days are the same? If you enjoy providing exceptional customer service while being part of a team that cares for everything from routine wellness visits to exciting emergency cases, we'd love to meet you!
Join us at Bridgwater Veterinary Hospital & Wellness Centre 24 hour Emergency & Critical Care. Bridgwater Veterinary Hospital & Wellness Centre is a state of the art Veterinary Hospital; open every day of the year, including all holidays. Prepared to provide exceptional care for our patients whenever they need us, from wellness and physical rehabilitation to critical and emergent care.
Our expansive and strategically designed hospital is equipped with advanced technology and resources that enable our team to provide exceptional care to every patient. We are proud to be home to Manitoba's first animal-specific CT scanner, along with digital radiography, ultrasound, endoscopy, digital dental radiography, IDEXX in-house laboratory, laser therapy, and comprehensive dental, orthopedic, and soft tissue surgical services, including TPLO procedures. With 24/7 critical nursing care and a strong focus on preventative medicine, we are committed to delivering high quality, compassionate care while fostering a collaborative and supportive environment for every member of our team.
As part of our team, you will play a key role in ensuring that our clients and their furry family members receive excellent service, including:
As the first smile our clients see and the reassuring voice they hear, Client Care Representatives are essential to delivering a warm, compassionate experience, ensuring every client and their pet feels welcomed, supported, and cared for.
- Respond promptly and professionally to a high volume of wellness and urgent care phone calls and email inquiries.
- Maintain and update client/patient medical records in our practice management software
- Schedule wellness and triage care appointments
- Support our medical team by communicating clearly and efficiently
- Assist with patient care if needed
- Create meaningful, lasting relationships with clients and their beloved pets.
What You'll Bring:
- A genuine love of working with animals and the people who care for them.
- A Veterinary Office Assistant diploma (Robertson College) or equivalent is considered an asset, but not mandatory.
- Knowledge of veterinary medical terminology, or a willingness to learn.
- A proactive approach with the ability to take initiative and work independently when needed.
- Flexibility to work a variety of shifts, including evenings, weekends, statutory holidays, and occasional overnight shifts.
- Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
- Customer Service experience: 2 years (Required)
Job Schedule & Type
- Full-time permanent position (up to 40 hours per week)
- 10-hour shifts
- 4-on, 4-off rotation, providing excellent work-life balance
- A variety of morning, afternoon, and evening shifts, with the possibility of overnight shifts
- Scheduled shifts include weekends and statutory holidays as part of the rotation
- Overtime pay
Comprehensive Benefits
- Flexible Canada Life health, dental benefits, vision and life insurance
- Employee Assistance Program
- RRSP match
- In-house pet care discounts on services, discounted or free pet food
- Continuing education opportunities
- Career development and opportunities for growth within the hospital
- On-site parking
- Company events
More Than a Workplace:
We're proud of our collaborative culture and the many ways our team members can get involved beyond their day-to-day role.
Join one of our employee-led teams, including:
- ER Health & Wellness Team: Organizing fun staff events and team-building activities such as bowling nights, corn mazes, and more.
- Health & Safety Team
- Additional committees and clubs that help shape our workplace culture and make Bridgwater an even better place to work.
We'd Love to Meet You If You...
- Love connecting with people and their pets.
- Enjoy working in a collaborative, supportive environment.
- Are organized, adaptable, and thrive in a fast-paced setting.
- Want to be part of a hospital where every day offers new learning opportunities and the chance to make a real difference.
If you're looking for more than just a reception position where you'll build meaningful relationships, continue learning, and become part of an incredible team, we'd love to hear from you.
Pay: From $17.00 per hour
Work Location: In person
